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Hotel Front Desk Agent

1 week ago


Dubai, Dubai, United Arab Emirates Premier Inn Hotels - Middle East Full time
Job Overview
Premier Inn Hotels - Middle East is seeking a highly skilled Hotel Front Desk Agent to join our dynamic team. As a key member of our front office staff, you will be responsible for delivering exceptional customer service and ensuring seamless guest experiences.

In this role, you will be working closely with our teams to manage guest arrivals, departures, and other related tasks. You will also be responsible for maintaining accurate records, processing payments, and responding to guest inquiries. If you have a passion for delivering outstanding customer service and a strong attention to detail, we would love to hear from you.

Key Responsibilities:
  • Welcome guests, handle their queries, and provide them with information about our hotel services and local attractions.
  • Process guest arrivals and departures, handle room assignments, and maintain accurate records.
  • Manage payments, handle cash transactions, and process credit card payments.
  • Respond to guest inquiries and resolve any issues promptly and professionally.
  • Maintain a clean and organized reception area, ensuring that all necessary supplies and materials are readily available.