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MAIN DUTIES ANDRESPONSIBILITIES:

1.1.1 Register and processcheck in for all arrivals.

1.1.2 Handle guestcheck outs efficiently andprofessionally.

1.1.3 Update guest informationinto the computer after a complete checkin.

1.1.4 Accountable for cashiering duties,foreign exchange transactions, night audits tasks and settlementupon Guests' departure.

1.1.5Handles walk in counter reservation at all times and process callin reservation when room reservations section isclosed.

1.1.6 Provide friendly sand courteousservice to guest and respond promptly to all requests and inquiriesat all time.

1.1.7 Resolve guests complaints/requests and liaise with the department concerned to ensureimmediately follow up.

1.1.8 Handle issuanceof guest room key cards and ensure effective control for guestsecurity.

1.1.9 Check and convey message, mailand package to Guests.

1.1.10 Assist at theInformation counter, Foreign Exchange, Night Audit and, Businesscentre, as and when assigned.

1.1.11 Haveknowledge of the hotel rate codes, package, segmentation, discountsand how to handle each.

1.1.12 Handle safedeposit boxes in a accordance with policies andprocedurres.

1.1.13 Report any unusualoccurrences or requested to manager.

1.1.14 Beaware of the hotel accident PreventionPolicies.

1.1.15 Ensure the cleanliness andneatness of front office area.

1.1.16 Ensuresthat all guests are greeted on arrival & departure of thehotel.

1.1.17 Review log book, verifyoutstanding and follow up pending. Identify if any specialassignment for the daily

Key Skills
Reception
Employment Type : Full-time
Department / Functional Area: Secretary,FrontOffice,Personal Assistant (PA)
Experience: 2 Years - 0 Years years
Gender: Female
Vacancy: 1
Joining Date: Wed, 08 Jan2025