Receptionist German Speaker

3 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Accor Full time

MAIN DUTIES AND RESPONSIBILITIES:

  1. Register and process check in for all arrivals.
  2. Handle guest check outs efficiently and professionally.
  3. Update guest information into the computer after a complete check in.
  4. Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests' departure.
  5. Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
  6. Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all times.
  7. Resolve guests complaints/requests and liaise with the department concerned to ensure immediate follow up.
  8. Handle issuance of guest room key cards and ensure effective control for guest security.
  9. Check and convey messages, mail, and packages to Guests.
  10. Assist at the Information counter, Foreign Exchange, Night Audit, and Business centre, as and when assigned.
  11. Have knowledge of the hotel rate codes, packages, segmentation, discounts and how to handle each.
  12. Handle safe deposit boxes in accordance with policies and procedures.
  13. Report any unusual occurrences or requests to manager.
  14. Be aware of the hotel accident Prevention Policies.
  15. Ensure the cleanliness and neatness of the front office area.
  16. Ensure that all guests are greeted on arrival & departure of the hotel.
  17. Review log book, verify outstanding issues and follow up pending tasks. Identify if any special assignments for the day.
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