Operation and Service Manager
4 weeks ago
Role: Operation and Service ManagerLocation: DubaiRole Purpose:Handling the branch operations – Review, control & approval, Sales and business acquisition, Management of service delivery and Staff Management and Coordination.Key Accountabilities of the role:Cash Vault - Dual control of branch VaultProviding cash to tellers for daily business transactions, approving daily transactions for remittances and other products, where applicable approving the override of transactions exceeding specified teller limitsManaging branch cash as per cash holding limitProcess & balance daily inward and outward clearing transactionsReconciliation and review of errors in teller transactionsReview and approve work processes documentations and system input reports, accomplished on account of deposit sales and retail & institutional services, by customer service staffEnsure that all customers transactions as per ADIB policies and proceduresSign on behalf of the bank as per the assigned limitControl and supervision of operations work processes for compliance with ADIB's Credit & Operational Policies & Procedures, thus maintaining an acceptable both internal and external audit ratingConduct surprise check of Branch Vault cash on a monthly basis and reports exceptions if noted, to HO authoritiesFacilitating and implementing work process improvementsInteract with customers for sale of ADIB's deposit, Finance, Cards & Takaful products by ensuring service efficiency and by adherence to best service standardsMonitor the sales performance of CROsGeneration of new business via out marketing calls and in-branch contacts through "Open door policy" in meeting customersSetting and monitoring sales plans for the branch and sales staff as per forecastCoaching of all sales staff to increase sales productivity and cross sellingMonitor branch service standards for customer satisfactionCustomer retention efforts with personal involvement in complaint resolution, account closures and inquiriesGetting ad-hoc customer feedbackEnsure service level agreements (SLA) with internal and external customers are in place, followed and are frequently calibrated for continuous improvementObservation of queue time and length and taking action as needed to capacities serving counters and or managing customer trafficMaintain staff morale and relationshipObserve, coach/train and counsel staff towards expected behaviorsIdentify training developments needs for staff and ensure that these are met as per schedulesSpecialist Skills / Technical Knowledge Required for this role:Knowledge of products and services offered by ADIBKnowledge of branch operations and back office functionsKnowledge of ADIB policies and systemsThorough Knowledge of all the Regulations issued by Central Bank of UAEComputer skillsCommunication and presentation skills- both Written and Oral (In English)Previous experience required (if any):Knowledge of Retail Banking products, processes, and policies4-5 years of banking experience (UAE banking experience preferred) or retail sales experienceComputer literacy and tech-savvinessSelf-starter with excellent time-management skillsActive coach and mentor to junior employees#J-18808-Ljbffr
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Operations and Financial Services Manager
7 days ago
Dubai, Dubai, United Arab Emirates Standard Chartered Life and Careers Full timeAt Standard Chartered Life and Careers, we are committed to promoting financial inclusion globally. As an exciting fintech start-up, our vision is to provide a level playing field to the unbanked and underbanked in accessing essential financial services in an affordable, convenient, and transparent fashion.We are looking for smart, ambitious, and...
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Customer Service Operations Lead
3 days ago
Dubai, Dubai, United Arab Emirates Valtrans Transportation Systems and Services Full timeAbout Valtrans Transportation Systems and Services:We are a leading transportation company dedicated to providing exceptional customer service and operational excellence.As our Call Center Manager, you will play a critical role in ensuring that our clients receive timely and effective support, resolving issues efficiently, and maintaining high levels of...
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Operation and Service Manager
4 weeks ago
Dubai, Dubai, United Arab Emirates Abu Dhabi Islamic Bank PJSC Full timeRole: Operation and Service Manager - FloaterLocation: DubaiRole Purpose:Handling the branch operations – Review, control & approval, Sales and business acquisition, Management of service delivery and Staff Management and Coordination.Key Accountabilities of the role:Cash Vault - Dual control of branch VaultProviding cash to tellers for daily business...
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Customer Service Ambassador
1 week ago
Dubai, Dubai, United Arab Emirates Global Service Full timeJob Description\As a sales professional at Global Service, you will play a vital role in delivering exceptional customer experiences and driving business success. Your primary responsibilities will include:\Main Responsibilities\\Deliver outstanding customer service, responding to customer inquiries and resolving issues promptly.\Assist customers in finding...
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Operational Services Manager
5 days ago
Dubai, Dubai, United Arab Emirates Pangea Dubai Full timeThe Operations Administrator will be responsible for providing administrative support to the team, ensuring smooth daily operations of the business.This role requires a high degree of organization, attention to detail, and effective time management skills.You will assist with transaction management, coordinate property listings, and support the overall...
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Service Delivery Manager
3 days ago
Dubai, Dubai, United Arab Emirates Roads and Transport Authority Full timeWe are seeking a highly skilled Chief Supervisor to join our team at the Roads and Transport Authority (RTA) in Dubai.This is an exceptional opportunity for a professional with strong leadership skills and experience in managing partnerships, enhancing operational plans, and ensuring top-tier service delivery.Key Responsibilities:Implement daily work plans...
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Assistant Operations Manager
4 weeks ago
Dubai, Dubai, United Arab Emirates Waagner Biro steel and glass Full timeCompany DescriptionWaagner Biro Bridge Services is a leader in delivering high-quality projects in bridge construction, steel structures, and marine engineering. Known for iconic and technically advanced structures, we also provide design and build solutions for harbors, marinas, and jetties.Our comprehensive facility management services cover bridges, road...
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Retail Operations Manager
5 hours ago
Dubai, Dubai, United Arab Emirates Abercrombie And Fitch Co Full timeJob OverviewThe Assistant Manager is a multifaceted role that merges business strategy, operations, and people management. Strategically, assistant managers are responsible for driving sales results by analyzing the business and providing best-in-class customer service.
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Food Service Operations Manager
4 days ago
Dubai, Dubai, United Arab Emirates EATHOS Full timeJob Overview:EATHOS is seeking a highly motivated Food Service Operations Manager to lead our front of house and back of house teams. The ideal candidate will have a proven track record of success in restaurant management and a passion for delivering exceptional customer service.Duties and Responsibilities:• Manage the day-to-day operations of the...
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Service Operations Manager
6 days ago
Dubai, Dubai, United Arab Emirates Otis Elevator Co. Full timeWe're seeking a talented Elevator Maintenance Technician to join our team at Otis Elevator Co.This role is responsible for maintaining and repairing elevator systems in Sharjah & Northern Emirates territory.As a member of our Field Service team, you'll work closely with our customers to ensure their elevators are running safely and efficiently.Conducting...
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Operations Manager Assistant
4 days ago
Dubai, Dubai, United Arab Emirates Waagner Biro steel and glass Full timeOverviewWaagner Biro steel and glass is a leading provider of high-quality projects in bridge construction, steel structures, and marine engineering. Our comprehensive range of services includes design and build solutions for harbors, marinas, and jetties, as well as facility management services that ensure long-term performance and excellence.Job...
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Home Services Operations Manager
11 hours ago
Dubai, Dubai, United Arab Emirates Justlife Home Services Full timeAs a Home Services Operations Manager at Justlife Home Services, you will play a vital role in shaping the future of our company. We are a leading super app for home services in the region, connecting individual needs with on-demand services through our innovative marketplace platform.Your Key Responsibilities:Oversee and mentor a team of Account Managers,...
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Hospitality Operations Manager
5 days ago
Dubai, Dubai, United Arab Emirates Five Hotels and Resorts Full timeJob OverviewWe are seeking a highly skilled Hospitality Operations Manager to lead our Stewarding team at Five Hotels and Resorts. This is an exceptional opportunity to showcase your expertise in Food Safety and Quality Control, while driving excellence in kitchen services.Main ResponsibilitiesLead and oversee the Stewarding Team, ensuring seamless kitchen...
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Customer Service Operations Manager
5 hours ago
Dubai, Dubai, United Arab Emirates Millennium Management Full timeAt Millennium Management, we are seeking a highly skilled Customer Service Operations Manager to join our team in Saudi Arabia. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of customer orders and resolving any issues that may arise.The ideal candidate will have experience in supply chain management,...
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Service Delivery Manager
3 days ago
Dubai, Dubai, United Arab Emirates Valtrans Transportation Systems and Services Full timeAbout the Role:This is an excellent opportunity to join our team as a Call Center Manager and make a meaningful impact on our clients' success. As a key member of our operations team, you will be responsible for managing our help desk, resolving complex issues, and maintaining high levels of client satisfaction.Key Responsibilities Include:Developing and...
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Administrative Services Manager
7 days ago
Dubai, Dubai, United Arab Emirates East Coast Contracting and Trading LLC Full timeAre you passionate about administrative services?East Coast Contracting and Trading LLC is seeking a highly skilled Administrative Services Manager to lead our document control operations.About Our TeamWe are a dynamic and collaborative team dedicated to delivering high-quality services to our clients.Your Key ResponsibilitiesDevelop and implement effective...
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Retail Operations Specialist
4 days ago
Dubai, Dubai, United Arab Emirates J R Travel Service Full timeJob OverviewJ R Travel Service is seeking a skilled Retail Operations Specialist to manage transactions with customers using cash registers.The ideal candidate will have basic PC knowledge, a valid passport, and strong accounting skills.Key Responsibilities:Scanning goods and ensuring accurate pricingResolving customer complaints and providing relevant...
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Service Operations Manager
2 days ago
Dubai, Dubai, United Arab Emirates Juma Al Majid Holding Group L.L.C Full timeRole ProfileWe are seeking a seasoned professional to fill the role of Reception Supervisor/Associate Manager. As a key member of our team, this individual will play a vital part in overseeing the reception area, managing service advisors, and contributing to enhanced customer satisfaction levels.Main ResponsibilitiesArea Supervision: The selected candidate...
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Technical Operations Manager
1 day ago
Dubai, Dubai, United Arab Emirates Roads and Transport Authority Full timeRole OverviewThis is a pivotal role focusing on enhancing operational excellence, system resilience, and integrating artificial intelligence and emerging technologies to align with the company's goals of sustainability and intelligent mobility.Key ResponsibilitiesSystem Management: Ensure high availability and performance of Bus and Marine Systems.Disaster...
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Client Service and Operations Manager
5 days ago
Dubai, Dubai, United Arab Emirates Choose UAE Full timeChoose UAE is looking for an exceptional Client Service and Operations Manager to join our operations and customer service team. As the primary contact for both our internal team's queries and our clients, you will play a pivotal role in ensuring seamless communication and project execution.The ideal candidate will have some background in handling office...