Service Delivery Manager

6 days ago


Dubai, Dubai, United Arab Emirates Roads and Transport Authority Full time

We are seeking a highly skilled Chief Supervisor to join our team at the Roads and Transport Authority (RTA) in Dubai.

This is an exceptional opportunity for a professional with strong leadership skills and experience in managing partnerships, enhancing operational plans, and ensuring top-tier service delivery.

  • Key Responsibilities:
  • Implement daily work plans and supervise operational processes.
  • Analyze gaps, develop corrective measures, and prevent recurrence.
  • Monitor service level agreements with external providers.
  • Identify improvement opportunities and provide feedback.
  • Propose enhancements to procedures and service mechanisms.
  • Coordinate between management and strategic partners.
  • Prepare technical and administrative reports.

Requirements:

A bachelor's degree or higher in business administration or an equivalent field, along with 6 years of experience in a related position. Alternatively, a diploma with 13 years of relevant experience is also acceptable.



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