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Customer Service Operations Lead

1 week ago

Dubai, Dubai, United Arab Emirates Valtrans Transportation Systems and Services Full time

About Valtrans Transportation Systems and Services:

We are a leading transportation company dedicated to providing exceptional customer service and operational excellence.

As our Call Center Manager, you will play a critical role in ensuring that our clients receive timely and effective support, resolving issues efficiently, and maintaining high levels of client satisfaction.

Your primary responsibilities will include:

  • Providing problem-solving resources to clients, addressing their questions and concerns in a professional and courteous manner.
  • Maximizing client operational performance by offering help desk resources and technical advice, enabling them to achieve their goals.
  • Maintaining accurate records of all customer service activities and discussions, ensuring transparency and accountability.

Qualifications & Skills:

  • Bachelor's degree in Business Administration, Operations Management, or a relevant field.
  • Demonstrated experience in customer service support with a strong background in management methods and techniques.