Customer Service Operations Manager
4 days ago
At Millennium Management, we are seeking a highly skilled Customer Service Operations Manager to join our team in Saudi Arabia. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of customer orders and resolving any issues that may arise.
The ideal candidate will have experience in supply chain management, customer service, and logistics coordination. You will be expected to manage large amounts of incoming calls and emails, identify and assess customer needs, and provide accurate and complete information using the right methods and tools.
Main Responsibilities:
- Optimize output for customer order fulfillment
- Evaluate operational bottlenecks and escalate issues as necessary
- Manage sales return process from creation to monitoring with 3PL prior to release credit notes
- Expedite constant communication with Logistics & Customer Service Manager and Supply Chain Director to highlight major issues affecting sales order operation
Requirements:
- Degree in Business/Finance or Supply Chain or equivalent professional qualification
- Past experience in supply chain within FMCG/Luxury industries in Middle East region
- Strong attention to detail and excellent organizational skills
- Customer orientation and ability to adapt/respond to different types of characters
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