Service Operations Manager

5 days ago


Dubai, Dubai, United Arab Emirates Juma Al Majid Holding Group L.L.C Full time
Role Profile

We are seeking a seasoned professional to fill the role of Reception Supervisor/Associate Manager. As a key member of our team, this individual will play a vital part in overseeing the reception area, managing service advisors, and contributing to enhanced customer satisfaction levels.

Main Responsibilities
  1. Area Supervision: The selected candidate will supervise the reception area, ensuring that it operates efficiently.
  2. Advisor Training: They will train service advisors to adhere to high standards of customer care, aligned with our company's expectations.
  3. Performance Tracking: The reception supervisor will closely monitor service advisors' performance, striving to achieve set targets.
  4. Customer Satisfaction Enhancement: By proposing innovative ideas and strategies, they will contribute to increased customer satisfaction levels.
  5. Report Preparation: The candidate will prepare and submit reports to the service manager, considering deadlines.
  6. Complaint Handling: They will handle customers' complaints escalated by service advisors, providing timely resolutions.
Qualifications and Experience
  • Educational Background: A diploma degree in IT or BA, or any equivalent major, is essential for this role.
  • Work Experience: The ideal candidate should have at least 5 years of experience in auto-body shops in UAE.
  • Linguistic Competence: Excellent communication skills in English and Arabic are necessary for effective communication.
  • Personal Appearance: A smart appearance is required to represent our company professionally.
  • Leadership Abilities: High managing skills to motivate employees and drive their engagement are crucial.
  • Task Management: The ability to work under pressure and manage multiple tasks simultaneously is essential.
  • Interpersonal Skills: Strong interpersonal skills, particularly in relationship management with insurance companies, B2B clients, and customers, are necessary.
  • Driving License: A valid UAE driving license is required for this position.
Employee Benefits
  • Annual Leave: Paid annual leave is offered to our employees.
  • Medical Coverage: We provide comprehensive medical insurance for our staff.
  • Travel Assistance: A travel ticket is included in our benefits package.
  • Family Support: Family status is also considered as part of our employee benefits.
  • Terms and Conditions: Our group policy governs terms and conditions applicable to all employees.


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