Sales Manager Conference and Events

4 weeks ago


Dubai, Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time
  • To carry out any additional dutiesrequested by management, related to hotel operationalactivities
  • Satisfies the needs of the clientswhilst optimizing hotel revenue through strategic yield managementand up selling of hotel facilities andservices.
  • Achieve monthly budget goals and newbusiness targets for Catering andEvents
  • Follow-up leads provided by GlobalChannel sales team
  • Works closely withBanqueting Operations team to ensure customer satisfaction andreturn business.
  • Sends all correspondence toclients regarding banquet events, such as proposals, confirmations,contracts and amendments.
  • Works closely withSales Manager – Groups to ensure groups file handover isdone accurately and on timely manner
  • Sends allinformation through BEO (Banquet Event Order) and Group Resume toHotel Operational teams for upcoming Events and Groups schedule totake place in Hotel
  • Conducts site inspections,client entertainment and familiarizationvisits.
  • Establishes and maintains files ofmajor accounts and bookings and ensures all maintained in theaccounts management system.
  • Establishesparameters, quotes, and negotiates prices with customers forcatering business.
  • Ensures that sellingstrategies are adhered to during negotiations and maximizes upselling opportunities wheneverpossible.
  • Understands the overall market,including competitors' strengths and weaknesses, economictrends, supply, and demand and knows how to sell againstthem.
  • Ensures all requests are handled in thetime frame set by the company.
  • Ensures that theinformation and information security equipment assets are securedas effectively as practically possible to ensure theconfidentiality, integrity and availability of the informationassets.
  • Supports customer loyalty andproperty's brand standards by delivering serviceexcellence throughout each customerexperience.
  • Services our customers in order togrow share of the account.
  • Builds strongrelationships with customers, guests and colleagues in order togain full understanding of their needs and work to serve themeffectively
  • Sets a positive example for Sales,Reservations and Conference Salescolleagues.
  • Handles guest complaints anddisputes.
  • Meets with guests during pre- andpost-convention meetings to obtain feedback on quality of product(e.g., rooms, meeting facilities and equipment, food and beverage),service levels, execution against contract, overall satisfactionand to ensure repeat business
  • Gainsunderstanding of the property's primary target customerand service expectations, serves the customer by understandingtheir needs and recommending the appropriate features and servicesthat best meet their needs and exceed their expectations, whilebuilding a relationship and loyalty to thecompany
  • Ensures an excellent workingrelationship with all colleagues within thehotel
  • Utilizes all available on the jobtraining tools for colleagues.
  • Attends weeklyBEO (Banquet Event Order) meeting with Operational team tocommunicate all new events and existingones.


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