Reservations Agent

4 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Atlantis Resorts dubai Full time
Roles and responsibilities

1. CommunicationSkills

  • VerbalCommunication: Ability to communicate clearly andprofessionally over the phone or inperson.
  • WrittenCommunication: Proficient in drafting emails,responding to inquiries, and documentingbookings.
  • ActiveListening: Understanding customer needs andrespondingappropriately.

2.CustomerService

  • Problem-Solving: Addressing customer issues and finding effectivesolutions.
  • Empathy: Understanding and responding to customer emotions andconcerns.
  • Patience: Remaining calm and courteous underpressure.

3. TechnicalSkills

  • ReservationSystems Knowledge: Familiarity with software likeOpera, Amadeus, Sabre, or other property managementsystems.
  • Typing and DataEntry: Fast and accurate input of customerdetails.
  • Email and CRMTools: Proficiency in managing customerrelationships throughsoftware.

4.OrganizationalSkills

  • TimeManagement: Handling multiple reservations and tasksefficiently.
  • Attention toDetail: Ensuring booking details are accurate toavoiderrors.
  • Multi-tasking: Managing simultaneous inquiries and processeseffectively.

5. SalesandUpselling

  • SalesTechniques: Convincing customers to choose servicesorpackages.
  • Upselling: Encouraging upgrades or add-ons to maximizerevenue.
  • NegotiationSkills: Handling price-related querieseffectively.

6.Cultural and LanguageAwareness

  • CulturalSensitivity: Understanding diverse customerbackgrounds.
  • LanguageSkills: Multilingual abilities are a plus ininteracting with internationalclients.

7. IndustryKnowledge

  • ProductKnowledge: In-depth understanding of thecompany's services, policies, andofferings.
  • DestinationExpertise: Familiarity with locations, attractions,and travel logistics (ifapplicable).

8.Adaptability

  • Flexibility: Adjusting to customer preferences and changingsituations.
  • CrisisManagement: Handling cancellations, overbookings, orunforeseen eventseffectively.

9.Professionalism

  • Reliability: Punctuality and dependability in managingschedules.
  • Appearance andBehavior: Maintaining a professionaldemeanor.

10.AnalyticalSkills

  • ProblemIdentification: Recognizing patterns in customerinquiries or complaints.
  • DataAnalysis: Using data to improve services or optimizethe reservation process.
Desired candidate profile

Are you comfortable talking and engaging with guests overthe telephone? Are you able to multi-task without compromisingquality? If you possess these skills, we have the perfect job foryou at Atlantis Dubai. As an Agent Reservations you should be acontinuous source of information to help and assist all the guestsin their needs, as well as replying to all incoming correspondencepromptly. You will also assist in preparing reports and supportingthe team, respond to incoming calls from the customers to taketheir orders, answer questions and inquiries, troubleshootproblems, provide information, and handle complaints regardingAtlantis Dubai products orservices.

AboutYou

It is essential that youhave previous experience in either a call center, or alternatively,prior work history in the front office, guest relations, clublounge, hotel reservations, or similar environment. Impeccablepersonal presentation, patient when dealing with guests, maintain apositive attitude at all times, pay attention to details, andpassionate about customer service. Computer literacy and Operasystems are imperative, and fluency in English is a must. Due toour guest's demographics, we are preferably looking foreither Russian, Arabic, Chinese, or French fluentspeakers.

Key Skills
Reservation Department,ReservationManagement,Reservation Skills
Employment Type: Full-time
Department / FunctionalArea: Hospitality
Experience: years
Gender: Male
Vacancy: 1
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