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Area Manager

3 months ago

Dubai, Dubai, United Arab Emirates Brainstorm Human Resources Consultants Full time
A leading edutainment company in Dubai is looking for Area Manager for Dubai.

JOB PURPOSE:

Responsible to organize and oversee the operations of several Centers.

You will assume responsibility for the overall success of the Centers by setting targets, supervising Centre managers, and ensuring they are attained.

Skilled in managing diverse operations from a distance. Area Manager have a strategic mindset and are excellent leadership. Excellent abilities in financial and operations planning are also essential for the role. The Purpose is to ensure Centers will meet and exceed expectations of business development and efficiency.

KEY PERFORMANCE ACCOUNTABILITIES:

Main

Responsibilities:

Operations and Strategic Planning

  • Plan by the 10th of the month, the operations strategies for the following month.
  • Review comparative sales figures for same month / week last year and plan ahead with CM
  • Prepare strategies for daytoday operations in advance and brief the team on the goals
  • Review the staff rota for adequate staffing is in place as per business needs by 20th of month
  • Daily communications with all CMs to ensure they are prepared for the daily operations.
  • Ensure all functioning zones
  • Salon, Retail, Café and Play etc. are aligned in the monthly plan
  • Review any customer complaints with the respective CM's and identify root causes, if any.
  • Responsible for maintaining all the operational manuals and documentation; ensuring all standards and procedures are up to date.
  • Oversee all Health & Safety measures and operational policies and procedures are adhered to
  • Oversee updates on operational SOP's & Centre operational manuals as required
  • Follow up on all snags, maintenance and repair issues at all the Centers.
  • Follow up on all adhoc Centre projects as discussed and agreed upon with Senior Management
  • Responsible for asset management and asset registers pertaining to revenue generating equipment, operational equipment, furniture, fittings as well as other asset related to and specifically fitted the operation.
  • Host weekly staff meetings with every CM and staff in person.
  • Regularly evaluate the efficiency of business operations according to organizational objectives
  • Work towards maximizing sales and profitability across all centers in the areas.
  • To identify and overcome problems, with employment, operation or inventory cost challenges and will need to develop strategies to solve them.
  • Maintaining and increasing standards of customer experience
  • Analyze data from evaluations, develop strategies and plans to increase efficiency
  • Manage procurement processes and coordinate material and resources allocation
  • Oversee the management of stock control and ensure that inventory records are accurate.
  • Have regular meetings with management about business updates, issues and opportunities.
  • Provide support to Project teams ensuring the efficient execution of new projects
  • Manage and develop relationships/agreements with malls and external partners/vendors
  • Manage and develop relationships with all government and official bodies
  • Ensure all important files, documentations are updated and saved
  • Guide the CM's towards achieving the Sales Targets and KPIs of all centers
  • Watch and learn from other operators in the business and adapt best practices.
  • Be aware of market realities and prepare and plan in advance to manage changes.
  • Pre-Planning both Short term & long term strategies for all locations with Centre Managers
  • Weekly Visitation of centres ensuring audits are being done in a timely manner
  • Oversee customer support processes and procedures, ensuring that high levels of customer service and satisfaction are adhered to

Talent Management

  • Guide and inspire CM's every day to progress on their daily goals and objectives
  • Train & mentor ALL staff members with knowledge & understanding of OW operations
  • Host regular meetings and ensure all communications are provided on time
  • Conduct performance appraisals as scheduled and take necessary actions as required.
  • Support HR Department in sourcing and recruiting the right talent needed to maintain an excellent operational standard in terms of customer service and general operations
  • Have an overview on implementing the Incentive scheme across all the Centers.
  • Working closely with CM's on all operational activities and staff issues.
  • Undertake regular appraisals for direct line reports and oversee the process for indirect reports ensuring consistency and an unbiased approach
  • Work with CM's to identify & develop training program and other initiatives
  • Work with the HR team to Recruit, hire and train new managers for OW
  • Along with HR & CM's, support for entire lifecycle of an employee onboarding to off boarding.
  • Ensure staff compliance with all Quality, Health and Safety and Environmental (QHSE)
  • Plan monthly Training programs to improve service excellence and increase productivity
  • C