HR Services Manager

1 week ago


Remote, United Arab Emirates SafeGuard Global Full time

Job Description:
HR Services Manager


The HR Services Manager supports Safeguard Global's expansion and mission to be the employer of choice, through provision of white glove service to Safeguard's clients and employees in-country.

Roles & Responsibilities

  • Acts as a

Country Owner:

  • Responsible for all service levels to workers/local clients
  • Assists in Sales process for new assignments incountry, and is incentivized for success
  • Ensures Safeguard Global outperforms competitors, keeps up to date with what incountry competition is doing/offering
  • Is "the face of the country", participates in panel discussions/speaking engagements, etc.
  • Is the Subject Matter Expert for everything related to country:
  • Responds to client queries (that cannot be standardized, and therefore answered by LMS/LMC)
  • Responds to internal queries (Sales, GEO Consultants, etc.)
  • Keeps the organization up to date on Local Market knowledge (legislation, best practices, etc) and provides input for strategic decisionmaking
  • Sources and implements attractive benefit schemes to be employer of choice
  • Provides additional professional services to clients, such as salary advisory, Talent Acquisition advice, benchmarking, etc.
  • Drafts and maintains employment documentation, such as policies, handbooks, etc. (in the case of Consulting entities for Safeguard's Consultants as well)
  • Creates templates for frequently requested documents by clients and/or workers (such as reference letters)
  • Holds power of attorney for employment documentation
  • Is the First Point of Contact for workers:
  • Responds to worker queries (that cannot be standardized, and therefore answered by LMS/LMC)
  • Drafts and negotiates employment contracts with workers
  • Responsible for Workers' HeartBeat/NPS response rate, and for certain categories of clients (tbc)
  • Provides trainings/webinars/Q&As to workers on frequently asked incountry questions, such as legislation changes or pay slips Key Performance Indicators A successful HRSM will meet the following standards:
  • Compliance: ensuring Safeguard is always compliant with local legislation

Results:
- completion of annual compliance audit without any anomalies
- organisation up to date on local legislation, changes communicated and implemented - all workers in country paid on time > 0 late payments

  • Accountability: regular checkins with clients and workers to ensure good employership and signal risks

Results:
- quarterly calls with clients and workers to measure performance - complete and up-to-date personnel files
  • Responsibility: drive performance management cycle Result: defined and documented performance management processes and outcomes
  • Satisfaction: be employer of choice for workers

Results:
- workers HB: 50% response rate, > 4 score - onboarding satisfaction through OB evaluation form
  • Zendesk reply and resolve times in line with KPIs
  • Recognition: be goto service provider for incountry Employment Outsourcing services Result: participation in 4 events a year (panels, speaking, writing an article, etc.
And additional for

UAE:
Immigration and VISA process knowledge

UAE law

  • Advisor to all staff and leadership on visa requirements to support the business
  • Proactive guidance on visa requirements
  • Acts as a
resource for local office immigration matters

  • Responsible for reaching out to new hires and transfer to support immigration processes
  • Liaison with global mobility on all transfer documentation
  • Supervise the local Dubai office PRO's daily operations
  • Manage the relationship with regional visa and immigration vendors


At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.


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