Customer Service Agent

2 weeks ago


Remote, United Arab Emirates HR Logistics Solutions Full time

**About Us**:
Shorages is a network of storage & fulfillment centers. We help e-commerce companies spend less time on operations by handling the storage & fulfilment process for them.

Our clients simply send their inventory to our warehouse, and we handle the end to end logistics operations for them, from order placement to storage and fulfilment.

Shorages is a UAE based company that was also a part of the Mohammad Bin Rashid Innovation Fund Accelerator and Startup Bootcamp.

To that end, Shorages is continuously developing and expanding its operational presence. We are looking for a Customer Service Agent to lead our customer success efforts.

Key Responsibilities:

- Resolve customer issues related to order fulfillment, including tracking shipments, handling returns, and resolving complaints
- Update customer records and order information in the company's database
- Coordinate with the warehouse and shipping teams to ensure timely and accurate order processing and shipping
- Provide accurate and timely information to customers regarding product availability, shipping times, and order status
- Escalate any unresolved issues to the appropriate supervisor or manager
- Follow up with customers to ensure their satisfaction and resolve any outstanding issues
- Continuously improve customer service processes and procedures to enhance customer satisfaction
- Provide the management team with support on administrative tasks

**Requirements**:

- High school diploma or equivalent
- 1-2 years of experience in customer service, preferably in a related industry
- Excellent verbal and written communication skills
- Strong problem-solving skills and ability to think critically
- Proficient in Microsoft Office and experience, particularly with Microsoft Excel and Microsoft Word
- Ability to multitask and prioritize in a fast-paced environment
- Strong attention to detail and accuracy
- Ability to work independently and as part of a team

**Location: Remote**
**Salary: 450$-600$**

**Salary**: AED1,470.00 - AED2,200.00 per month

Application Deadline: 24/03/2023
Expected Start Date: 01/04/2023


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