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Housekeeping Desk Coordinator

3 months ago

Dubai, Dubai, United Arab Emirates FIVE Hotels And Resorts Full time
  • Oversees the generation of various Status Reports, executes Opening Shifts, and curates Task Sheets for Room Attendants.
  • Manages Filing Systems for Daily Reports and Employee Files, creating a premium, curated and organised atmosphere.
  • Develops and maintains a Training Matrix for the Department, showcasing a commitment to industry-leading excellence.
  • Prepares and verifies Daily Rosters, embracing 'FIVE-Styled' precision and efficiency.
  • Conducts a Weekly Inventory of Amenities, Cleaning Products, and Stationery.
  • Meticulously manages all Bulletin and Information Boards within and outside the housekeeping office.
  • Completes a Handover Report at the end of each shift, ensuring a seamless and efficient Transition.
  • Logs Lost and Found Items throughout the hotel, embodying 'FIVE-Star' excellence in Guest Services.
  • Replenishes the First Aid Kit, showcasing a commitment to the Health and well-being of our Guests.
  • Manages Payroll Timekeeping, contributing to the 'FIVE-Styled' efficiency and organisation of the Department.
  • Verifies the Grooming of all Team Members, maintaining a Standard of Excellence in appearance.
  • Examines logbooks for Special Requests and Instructions, ensuring a luxurious experience for our Guests and exceeding their expectations.
  • Continuously tracks and updates Room Statuses throughout the day.
  • Coordinates the Cleaning and Preparation of VIP rooms, ensuring the delivery of sensational and bespoke Amenities.
  • Monitors the Issuance and Return of Master Keys to the Housekeeping Team maintaining a High Level of Security.
  • Fosters seamless Communication with Engineering for Preventative Maintenance, Repairs, and addressing Out-of-Order Rooms.
  • Informs Security promptly of any Emergencies brought to the attention of the Housekeeping Department.
  • Prepares and monitors Room Status Reports, ensuring 'FIVE-Star' check-ins and stays for our Guests.
  • Responds promptly and courteously to Requests from other Departments and 'FIVERs.'
  • Maintains close contact with the Front Office Team and Shift Leaders regarding Arrivals and Departures.
  • Cultivates strong working relationships with Fellow 'FIVERs,' Superiors, and other Departments, embodying the 'Vibe at FIVE' at all times.
  • Demonstrates knowledge of Fire and Safety Rules, serving as a valuable resource in Emergency Situations.
  • Acts as the contact person during Evacuations at the Assembly Point, ensuring a Next-Level approach to Safety.

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