Housekeeping Operations Manager
6 days ago
We are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at Mövenpick Hotels & Resorts. As a key member of our housekeeping department, you will be responsible for ensuring the highest standards of cleanliness and presentation in our guest rooms, corridors, and public areas.
Key Responsibilities- Supervise and Coordinate Housekeeping Staff
- Lead and motivate a team of housekeeping staff to ensure seamless delivery of housekeeping services.
- Coordinate the activities of housekeeping staff, including room attendants, cleaners, and housemen, to ensure efficient and effective service delivery.
- Ensure Quality Standards
- Conduct regular inspections of guest rooms and public areas to ensure adherence to quality standards.
- Identify and address any areas of concern or non-compliance with quality standards.
- Manage Inventory and Supplies
- Manage the inventory of cleaning supplies and equipment, and reorder as necessary to ensure adequate stock levels.
- Monitor and control the usage of cleaning supplies and equipment to minimize waste and optimize efficiency.
- Train and Develop Staff
- Train, mentor, and evaluate housekeeping staff to ensure high performance and professional development.
- Develop and implement training programs to enhance the skills and knowledge of housekeeping staff.
- Handle Guest Requests and Complaints
- Handle guest requests and complaints promptly and professionally, resolving issues to the satisfaction of the guest.
- Communicate effectively with guests to understand their needs and preferences.
- Collaborate with Other Departments
- Collaborate with the front desk, maintenance, and other departments to ensure smooth operations and a seamless guest experience.
- Communicate effectively with other departments to ensure that housekeeping services are aligned with the needs of the hotel.
- Ensure Compliance with Regulations
- Ensure compliance with health and safety regulations and hotel policies.
- Monitor and control the use of chemicals and other hazardous materials to ensure compliance with regulations.
- Prepare Reports and Analytics
- Prepare and maintain reports related to housekeeping operations, including room status, inventory levels, and staff performance.
- Provide regular reports and analytics to management to inform decision-making and drive business improvement.
- Proven Experience
- Proven experience as a Housekeeping Supervisor or similar role in a luxury hotel or hospitality environment.
- Strong Knowledge and Skills
- Strong knowledge of cleaning and sanitation products, techniques, and equipment.
- Excellent organizational and leadership skills with the ability to manage a diverse team.
- Exceptional attention to detail and commitment to maintaining high standards of cleanliness.
- Strong communication and interpersonal skills to interact effectively with guests and team members.
- Ability to handle multiple tasks and work in a fast-paced environment.
- Proficiency in English; knowledge of additional languages is a plus.
- Flexibility to work various shifts, including weekends and holidays.
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