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Reservations Supervisor

3 months ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Hotel Chadstone Melbourne MGallery Full time

Job Responsibilities:

  • Supervising room reservation requests to ensure they meet hotel standards and procedures.
  • Enhancing guest loyalty through communication and sales skills to boost the hotel's image and revenue.
  • Identifying potential clients and communicating information to the Sales Department.
  • Recognizing VIP guests and implementing relevant policies.
  • Maintaining strong relationships with guests, companies, and agencies.
  • Promoting Accor loyalty programs and hotel promotions.
  • Respecting guest privacy and information confidentiality.
  • Handling guest complaints professionally, ensuring resolutions and record-keeping.
  • Monitoring and reporting guest feedback and complaints.
  • Seeking guidance from managers in critical situations or for approvals.
  • Enforcing telephone etiquette according to Sofitel Standards.
  • Demonstrating excellent knowledge of room types and rates within the Reservation team.
  • Ensuring accuracy of booking information in the PMS.
  • Managing and maintaining Guest History records accurately.
  • Possessing in-depth knowledge of hotel layout and products for team members.
  • Optimizing Yield Management performance with the Reservation team using Quality Tools.
  • Staying informed about competitors' activities and sales strategies.