Restaurant Reservations Officer

2 weeks ago


Ras Al Khaimah, United Arab Emirates Hotel Chadstone Melbourne MGallery Full time
  • o attend and handle all incoming and outgoing F&B reservation requests, as per the hotel standards and procedures.
  • To attract guests and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel's image and to increase revenue.
  • To recognize potential clients and to transmit information to the Sales Department.
  • To recognize VIP guests and to apply the concerned policies.
  • To maintain a good commercial relationship with all the bookers: guests/companies/agencies.
  • To promote the hotel outlets and to have a perfect knowledge of the timing.
  • To always be updated of any private party in one of the restaurant.
  • To respect the privacy of the guests and the confidentiality of the information.
  • To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
  • To report all guest comments or complaints.
  • To call the supervisor or manager for advice in serious cases or if an approval is required.
  • To know the competitors and to gather information about their activities and sales.
  • To provide updated reports and statistics to the Management and other departments.
  • To maintain appropriate stock level for the smooth run of the reservations operations and to initiate requisitions accordingly.
  • To share daily activity highlights with the supervisor and manager including internal and external guest opportunities.
  • To support reception training in reservations techniques and procedures.
  • To carry out special projects according to the assignments.

Qualifications

  • Educated to college degree
  • 2+ years’ experience in hospitality or similar customer service role
  • Computer Literate including MS Office and email
  • Communicates Effectively (eMail, Telephone – Listening Skills, Writing Skills and Verbal communication etc.)


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