Assistant Reservation Manager
6 months ago
Company Description
We bring to you and your family an Arabian hospitality at its finest with an atmosphere
of pure luxury and magic. It is in Marjan Island Resort & Spa, managed by Accor
that you will find the best of both worlds, a luxury 5- star establishment standards and
a canvas of true Arabian tradition.
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
What’s in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"
**Job Description**:
- Supervises the reservations team, including scheduling, training, coaching, and reviewing the reservations agent performance.
- Maintains all elements of the reservations in system to ensure information is accurate and up to date.
- Maximizes room revenues by utilizing techniques to maximize occupancy and average rate, including regular analysis of hotel competitive set.
- Meets and exceeds guest expectations by ensuring team provides positive and courteous service and teamwork.
- Ensures that all special requests are handled in an efficient and timely manner. Facilitates all VIP and special requests.
- Demonstrates knowledge of accommodations and guest services.
- Maintains accurate room rate control and availability statuses by controlling and advising of rate restrictions and room availability.
- Ability to use the PMS system to retrieve necessary information if needed. Opera knowledge is a plus.
- Assists with all sales and marketing efforts to all distribution channels including retail and wholesale travel agents, OTA’s and group sales.
- Maintains a positive, open dialogue with all team members and partners. Answers incoming calls.
- Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
**Qualifications**:
- 4 Years’ Experience In Reservation
- English language Fluency is required
- Arabic language knowledge is an advantage
- Guest focused personality is essential; experience is an asset
- Prior experience working with Opera or a related system
- Strong interpersonal and problem solving abilities
- Fluency in English; additional languages are a plus
Additional Information
-
Property Assistant Reservations Manager
5 months ago
Ras al-Khaimah, United Arab Emirates Talent Pal Full timeOversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify...
-
Reservations Manager
6 months ago
Ras al-Khaimah, United Arab Emirates Anantara Full timeCompany Description Escape to Ras Al Khaimah for beach, desert, and mountain adventures. The northernmost emirate of the UAE, Ras Al Khaimah enjoys a more tranquil rhythm, yet is only 45 minutes from Dubai. Anantara Mina Al Arab Ras Al Khaimah Resort offers overwater luxury on the Arabian Gulf in a pristine eco-sanctuary. Nature lovers will relish the open...
-
Reservations Manager
2 months ago
Ras al-Khaimah, United Arab Emirates Anantara Full time**Company Description** Escape to Ras Al Khaimah for beach, desert, and mountain adventures. The northernmost emirate of the UAE, Ras Al Khaimah enjoys a more tranquil rhythm, yet is only 45 minutes from Dubai. Anantara Mina Al Arab Ras Al Khaimah Resort offers overwater luxury on the Arabian Gulf in a pristine eco-sanctuary. Nature lovers will relish the...
-
Reservations Manager
7 months ago
Ras al-Khaimah, United Arab Emirates Hilton Full timeA Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. **What will I be doing?** As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Reservations Manager...
-
Reservation Agent
5 months ago
Ras al-Khaimah, United Arab Emirates Elevate Project Management Full timeUrgent Hiring We’re looking for an outgoing and organized reservation sales agent to help manage the high volume of inbound inquiries and close sales with potential clients. **Role Description** This is a full-time on-site role for a Reservation Agent. As a Reservation Agent, you will be responsible for handling reservations, providing excellent...
-
Reservation Supervisor
5 months ago
Ras al-Khaimah, United Arab Emirates MINOR Hotels Full timeTraining and developing the reservation team - Implementation and review of procedures within the department - Responsible for performing the daily arrivals check and accurately check arrivals/reservations on rate, market segment, notes and traces - Liaising with other departments and management teams regarding bookings - Overseeing bookings and checking...
-
Reservation Agent
5 months ago
Ras al-Khaimah, United Arab Emirates MINOR Hotels Full timeYou will assist in the effective operation of the reservations department, to meet the business goals of the hotel, according to instructions given by the Reservation Manager. You will manage incoming reservation requests in order to avoid a back log, ensure daily trace reports/follow up systems are being used effectively and maintain effective office...
-
Reservations Agent
6 months ago
Ras al-Khaimah, United Arab Emirates Hilton Full timeReservations Agent A Reservations Agent oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. **What will I be doing?** As Reservations Agent, how it performs routine procedures in order to maximise revenue and Guest satisfaction. The Reservations Agent will work with the sales team to...
-
Reservation Supervisor
6 months ago
Ras al-Khaimah, United Arab Emirates Anantara Full timeCompany Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...
-
Reservations Agent
6 months ago
Ras al-Khaimah, United Arab Emirates Hilton Full timeA Reservations Agent oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. **What will I be doing?** As Reservations Agent, how it performs routine procedures in order to maximise revenue and Guest satisfaction. The Reservations Agent will work with the sales team to develop future and...
-
Reservation Agent
6 months ago
Ras al-Khaimah, United Arab Emirates Anantara Full timeCompany Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...
-
Reservations Manager
1 month ago
Ras al-Khaimah, United Arab Emirates RIXOS Full time**Company Description** We are far more than the worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By...
-
Reservations Agent
6 months ago
Ras al-Khaimah, United Arab Emirates RIXOS Full time**Company Description** We are far more than the worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By...
-
Rc Rak Multi-property Assistant Reservations Manager
5 months ago
Ras al-Khaimah, United Arab Emirates Marriott International, Inc Full time**Job Number** 24037355 **Job Category** Reservations **Location** The Ritz-Carlton Ras Al Khaimah Al Wadi Desert, Al Mazraa, Wadi Khadija., Ras Al Khaimah, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks,...
-
Rc Rak, Multi-property Assistant Reservations
5 months ago
Ras al-Khaimah, United Arab Emirates Marriott International, Inc Full time**Job Number** 24031733 **Job Category** Reservations **Location** The Ritz-Carlton Ras Al Khaimah Al Wadi Desert, Al Mazraa, Wadi Khadija., Ras Al Khaimah, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists with the soliciting...
-
Rc Rak Al Wadi, Reservations Manager
6 months ago
Ras al-Khaimah, United Arab Emirates Marriott International, Inc Full time**Job Number** 23157720 **Job Category** Reservations **Location** The Ritz-Carlton Ras Al Khaimah Al Wadi Desert, Al Mazraa, Wadi Khadija., Ras Al Khaimah, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for soliciting and...
-
Reservations Agent
6 months ago
Ras al-Khaimah, United Arab Emirates Marjan Island Resort & Spa - Managed by ACCOR Full timeCompany Description We bring to you and your family an Arabian hospitality at its finest with an atmosphere of pure luxury and magic. It is in Marjan Island Resort & Spa, managed by Accor that you will find the best of both worlds, a luxury 5- star establishment standards and a canvas of true Arabian tradition. "Why work for Accor? We are far more than a...
-
Reservations Operations Manager
4 weeks ago
Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates AccorHotel Full timeJob PurposeThis position is responsible for overseeing the day-to-day operations of the Reservations office, contributing to exceptional results in Guest, Colleague, and Owner/Investor goals and outcomes.Primary ResponsibilitiesReservations ResponsibilitiesSupervise Reservations Agents, ensuring department standards and policies are adhered to, making...
-
Reservation & Ticketing Agent
5 months ago
Ras al-Khaimah, United Arab Emirates AL AMANA TRAVEL AND TOURSM Full timeAssisting and advising customers who may be choosing from a variety of travel options. - Making reservations for customers based on their various requirements and budgetary allowances. - Checking the availability of accommodation or transportation on the customers’ desired travel dates. - Helping plan travel itineraries by suggesting local tourist...
-
Reservation Agent
3 months ago
Ras al-Khaimah, United Arab Emirates RIXOS Full time**Company Description** Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled...