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Guest Relations Officer

3 months ago

Dubai, Dubai, United Arab Emirates Culinary Arts Group Full time
About Culinary Arts GroupThe Culinary Arts Group, headquartered in Singapore, aims to deliver exceptional dining experiences globally.

Establishments in Singapore include the modern grill restaurant Revolver, Chilean South Pacific restaurant Araya, and one Michelin-starred omakase restaurant Hamamoto.

More details at Later this year, Culinary Arts will bring its culinary expertise to Dubai's Business Bay with two new establishments.

Both places will feature menus crafted by renowned three Michelin-starred chef Tristin Farmer and his team. Tristin has trained and worked with some of the world's leading chefs across London, Dubai, Hong Kong, and Singapore.

About the position | Restaurant Guest Relations OfficerWe are seeking a friendly and detail-oriented Restaurant Reception Manager to join our team In this role, you will be vital to fostering a positive relationship with our guests, ensuring their needs are met, and exceeding their expectations throughout their dining experience.


Job Description:
Greet guests warmly, answer questions and provide exceptional Guest service throughout their visitEffectively address guest inquiries, concerns, and complaints in a professional and timely manner, working towards resolution and exceeding expectationsManage reservations and walk-in guests, ensuring optimal seating arrangements Manage guest reservations, seating arrangements, and waitlistsProactively identify guest needs and go the extra mile to ensure their satisfactionBuild a guest database on the reservation system with the most up-to-date dataAssist with managing online reviews and social media engagementLiaise with the kitchen and service staff to ensure smooth operationsCommunicate special guest requests and dietary restrictions to the relevant team membersMaintain a positive and welcoming atmosphere in the restaurantUphold all company policies and proceduresCollaborate with other restaurant staff to ensure smooth service flowCollect guest feedback and communicate it to management to improve restaurant operationsRequirement:Minimum of 2 years of experience in a similar or same roleExcellent communication, interpersonal, and conflict-resolution skillsStrong attention to detail and a commitment to providing exceptional serviceAbility to work independently and as part of a team in a fast-paced environmentPositive attitude, a genuine smile, and a passion for the restaurant industryExperience with restaurant reservation systems is a must
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