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Assistant Restaurant Manager

3 months ago

Dubai, Dubai, United Arab Emirates Eathos Full time

At Eathos we believe that the region's dynamic food and beverage sector presents a wide range of opportunities for the right brands with an innovative edge.

We were founded in 2014 and we are in 2 countries UAE & KSA with up to 750 employees.


We are committed for serving exceptional food that makes us the absolute franchisee partners to launch, develop, and revitalize successful dining concepts, to provide our guests with an impeccable dining experience.

Our Brick and Mortars are Kababji Grill, Sushi Art, Joga, Rosas Thai and Tortilla.


Our services have also expanded in 2020 beyond Brick & Mortars to include Cloud Kitchens and wide expansion in Virtual Brands.

Eathos currently operates in more than 41 branches across the 2 countries with 6 Cloud Kitchens and up to 15 Virtual Brands.


The Assistant Restaurant Manager at Tortilla Restaurant plays a key role in supporting the overall management and operation of the restaurant.

This position involves assisting the restaurant manager in overseeing daily activities, ensuring exceptional customer service, managing staff, maintaining high operational standards, and driving business growth.


Responsibilities:

  • Monitoring and managing inventory levels to ensure availability of ingredients, supplies, and equipment necessary for smooth operations.
  • Train, mentor, and motivate staff on restaurant policies, procedures, and customer service standards, ensuring consistent adherence.
  • Monitor and manage customer satisfaction, promptly addressing any concerns or complaints to ensure a positive dining experience.
  • Collaborate with the restaurant manager in implementing strategies to drive transaction growth, increase average order value (AOV), and achieve sales growth likeforlike (LFL) and managing P & L.
  • Support the restaurant manager in analyzing financial reports, sales data, and operational metrics to drive revenue growth and cost efficiencies.
  • Assist in scheduling staff, optimizing labor costs, and ensuring appropriate coverage during peak hours and special events.
  • Oversee health and safety (H&S) protocols, ensuring compliance, a safe working environment, and effective accident/incident management.
  • Monitoring and managing the average preparation time for delivery orders to ensure timely and accurate order preparation.
  • Oversee the overall running of the restaurant, ensuring smooth operations, efficient service, and effective communication between staff members.
  • Manage customer satisfaction by monitoring service quality, response time, and complaint management, striving for continuous improvement.
  • Collaborate with the restaurant manager to develop and implement training programs, performance evaluations, and recognition initiatives.

Qualifications:

  • Proven experience in a supervisory or assistant management role in the restaurant industry.
  • Strong leadership and organizational skills to assist in managing a team and overseeing restaurant operations.
  • Excellent interpersonal and communication skills to interact with staff, guests, and vendors. Proficiency in Arabic is a plus.
  • Exceptional customer service skills with a passion for creating a welcoming and memorable dining experience.
  • Indepth knowledge of restaurant operations, including frontofhouse and backofhouse procedures.
  • Familiarity with financial reporting, sales analysis, and cost control measures.
  • Ability to remain calm under pressure and handle challenging situations with professionalism and diplomacy.
  • Knowledge of health, safety, and sanitation regulations in a restaurant environment.
  • Proficient computer skills for pointofsale systems, inventory management, and scheduling software.
  • Flexibility to work evenings, weekends, and holidays as required.
  • Ability to lift and carry moderate weights and stand for extended periods. Flexibility to work evenings, weekends, and holidays as required.
  • Knowledge of Tortilla Restaurant's menu, brand, and service standards is an advantage.
  • Ability to lift and carry moderate weights and stand for extended periods.

Salary:
From AED6,000.00 per month

Experience:

- managerial: 2 years (preferred)