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Assistant Restaurant General Manager

2 months ago

Dubai, Dubai, United Arab Emirates EATHOS Full time
Job Summary

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at EATHOS. As an Assistant Restaurant General Manager, you will play a key role in supporting the overall management and operation of our restaurant.

Key Responsibilities
  1. Restaurant Operations
  • Assist in overseeing daily activities to ensure smooth restaurant operations and exceptional customer service.
  • Monitor and manage inventory levels to ensure availability of ingredients, supplies, and equipment necessary for smooth operations.
Staff Management
  • Train, mentor, and motivate staff on restaurant policies, procedures, and customer service standards, ensuring consistent adherence.
  • Monitor and manage staff performance, providing feedback and coaching to improve service quality.
Customer Service
  • Monitor and manage customer satisfaction, promptly addressing any concerns or complaints to ensure a positive dining experience.
  • Collaborate with the restaurant team to ensure prompt preparation and packaging of delivery orders.
Business Growth
  • Collaborate with the restaurant manager to develop and implement strategies to drive transaction growth, increase average order value (AOV), and achieve sales growth like-for-like (LFL) while managing P & L.
  • Support the restaurant manager in analyzing financial reports, sales data, and operational metrics to drive revenue growth and cost efficiencies.
Health and Safety
  • Oversee health and safety (H&S) protocols, ensuring compliance, a safe working environment, and effective accident/incident management.
Recruitment and Onboarding
  • Assist in recruiting, hiring, and onboarding new staff members, conducting interviews, and managing the administration process.
Inventory Management
  • Monitor and control stock levels, implement stock rotation procedures, and minimize wastage to maximize profitability.
Supplier Management
  • Collaborate with suppliers to manage deliveries, monitor dispatch times, and ensure timely receipt of quality ingredients and products.
Delivery Operations
  • Assist in managing the delivery dispatch process to ensure orders are dispatched in a timely and efficient manner.
Restaurant Management
  • Oversee the overall running of the restaurant, ensuring smooth operations, efficient service, and effective communication between staff members.
Customer Satisfaction
  • Manage customer satisfaction by monitoring service quality, response time, and complaint management, striving for continuous improvement.
Training and Development
  • Collaborate with the restaurant manager to develop and implement training programs, performance evaluations, and recognition initiatives.
Requirements
  1. Proven experience in a supervisory or assistant management role in the restaurant industry.
  2. Strong leadership and organizational skills to assist in managing a team and overseeing restaurant operations.
  3. Excellent interpersonal and communication skills to interact with staff, guests, and vendors.
  4. Exceptional customer service skills with a passion for creating a welcoming and memorable dining experience.
  5. In-depth knowledge of restaurant operations, including front-of-house and back-of-house procedures.
  6. Familiarity with financial reporting, sales analysis, and cost control measures.
  7. Ability to remain calm under pressure and handle challenging situations with professionalism and diplomacy.
  8. Knowledge of health, safety, and sanitation regulations in a restaurant environment.
  9. Proficient computer skills for point-of-sale systems, inventory management, and scheduling software.
  10. Flexibility to work evenings, weekends, and holidays as required.
  11. Ability to lift and carry moderate weights and stand for extended periods.
  12. Knowledge of EATHOS menu, brand, and service standards is an advantage.