Call Center Agent

1 week ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates PULLMAN Full time

Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

Job Description We are Heartists**"Heartist" describes both our culture and who we are. Everything we do comes from the heart, and we're experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things

We believe that the world is more welcoming when we're connected. So that we see what we have in common, instead of what sets us apart.

**Job Description:
- **
The Role

  • As a Front Office team member you are part of a team that is responsible for the smooth stay and experiences of the guests.
  • This service must be sincere, warm and with enthusiasm ensuring that all guests are comfortable in their surroundings and are assisted where ever possible.
  • He / she should be empathetic to all mood and time restrictions.
  • He / she must ensure a smooth operation of his / her service area as governed by contract and deemed by operational requirements.
  • One should be creative and confident and be prepared to step outside of the confines of comfort.
  • He / she should take the time to get to know the guests and be committed to service excellence.
  • Team play is imperative and having the time to invest in self and employee development is mandatory.

Key Deliverables and Responsibilities

Planning and Organising:

  • Ensure that all Accor & Resorts standards are adhered to
  • Guests should not be kept waiting.
  • Guests should be made to feel welcome, feel at home and relaxed
  • We are to anticipate guests needs so there is little need to ask us for anything
- "Yes is the answer, what is the question?" is a key mind frame

Operational:

  • Read the Log Book and receive any handover from the Night Manager/Duty Manager.
  • Ensure all the systems are up and running within the telephone operators room, report any defects
  • Know which events and meeting we have in the hotel
  • Familiarize with the local news and major events in the city
  • Answer all guest information in a quick and efficient
  • Update and maintain files as requested by the Telephone Operators Supervisor and Front Office Manager
  • Maintain guest data base and feed in guest history
  • Attend daily briefings and training
  • Action any pending issues that was logged and follow up with the concerned.
  • Prepared guest complaints summary and communicate the same to your Supervisor.
  • Daily check all meetings, functions, seminars, and event that is taking place during the day
  • Ensure complete courtesy, friendliness and professionalism at all times, smile
  • Oversee and control all collateral make sure that all collateral is as per the Hotel standards
  • Handle guest complaints with utmost courtesy and professionalism, report immediately to senior management.
  • Update Hotel information & promotions and communicate with the Front Office
  • Ensure proper filing system is in place for proper filing of guest records.
  • Maintain standards and up sell where ever possible, follow Quality Assurance check list
  • Any other task as requested by the Front Office Manager

Administration:

  • Establish and maintain effective employee relationships
  • Maintaining all records

Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:

  • Ensure proper care of all equipment and furniture entrusted for Heartists use.
  • Be wellfamiliar with the hotel's policies and procedures, wellacquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, blackout and evacuation.
  • Respects and ensures respect of the hotel's commitments to the "Environment Charter" of Planet 21 program (saving energy, recycling, sorting waste etc).
  • Understands and strictly adhere to the Rules & Regulations established in the Heartists Handbook and the Hotel's policy on Fire, Hygiene, Health and Safety.
  • Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.
  • Does not disclose any financial information or any other information of the Accor Hotels.

Our Values
Our values are our common language, they drive us every day.

Embodied in and flowing through our Heartist program, a symbol of our identity and culture, these values are the bedrock that binds us to the Group.

They perpetuate and spread -beyond professions, persons, countries and cultures
- the sense of hospitality and service, our strength and nou

  • Rc Rak, Al Wadi Call Center Agent

    1 week ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Ras Al Khaimah Al Wadi Desert, Al Mazraa, Wadi Khadija., Ras Al Khaimah, United Arab Emirates, United Arab Emirates VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Operate telephone switchboard station in order to answer telephone...

  • Rc Rak, Al Hamra Call Center Agent

    1 week ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Ras Al Khaimah Al Hamra Beach, P.O Box 4558, Vienna Street, Ras Al Khaimah, United Arab Emirates, United Arab Emirates VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Operate telephone switchboard station in order to answer telephone...

  • Sales Center

    1 week ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Delta media fz Full time

    Female call center sales 1- Proficiency in the English language 2- Bread in telemarketing 3- Commitment to work deadlines and accuracy The salary starts from 2000 dirhams and can be increased every six months and is determined after the interview. There is also a percentage on sales Visa on the sponsorship of her family A postpaid line is delivered by the...

  • Listing Agent

    1 week ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates The One Properties Full time

    Responsibilities: Manage and update property listings across various platforms, ensuring accuracy and attractiveness to potential buyers. Conduct outbound telesales calls to prospective clients, introducing them to our properties and services with the goal of securing sales or property listings. Develop and maintain a robust pipeline of prospects through...

  • Telecommunications Agent

    1 week ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates RIXOS Full time

    Company DescriptionWe are far more than the worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining...

  • Front Desk Receptionist

    1 week ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Metropolitan Premium Properties Full time

    Responsibilities: Answer all incoming calls and redirect them on the concerned dperson Meet visitors, entertain and accomodate them properly. Supporting agents for admin tasks (documents, forms, print outs etc.) Copy files, and maintain paper or electronic documents and records Maintain office security by following safety procedures and controlling access...

  • Customer Care Executive/marketing Coordinator

    1 week ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates VLCC Wellness International Full time

    Preferred female for this positionAppointment ManagementThe Appointment Management for the respective center is a key responsibility of the CCE, details include the following:❖ To effectively manage the appointments for the center on a daily basis❖ To 100% adhere to the VLCC guidelines for appointment management❖ To ensure appointments are scheduled /...

  • Guest Service Center Supervisor

    1 week ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates MINOR Hotels Full time

    In this role you are a key ambassador for the hotel and the brand, and will work to create one of the most powerful first impressions for our guests. You will have a friendly and outgoing personality, and a genuine interest in meeting and taking care of guests from all over the world. You will be an information provider, diplomat, salesperson, hotel...

  • Reservations Agent

    1 week ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates HILTON Full time

    Open Position: Design Implementation, Senior Engineer/Principal Engineer/Staff Engineer (MNC Semiconductor)An MNC Semiconductor company located in the Penang island is looking for Senior Engineer/Principal Engineer/Staff Engineer to join the Design Implementation team in their rapid growing R&D Center.Job Responsibilities include:More than 6 years of...

  • Real Estate Sales Agent

    1 week ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Sultan Property Real Estate LLC Full time

    Are you a passionate and driven individual with a proven track record in exceeding sales targets? Do you thrive in a fast-paced environment and enjoy building relationships with clients? If so, we want to hear from youAbout the Role:We are looking for a dynamic and results-oriented Real Estate Sales Agent to join our fantastic team in Ras Al Khaimah. You...

  • Reservations Supervisor

    1 week ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates THE COVE ROTANA RESORT AND SPA Full time

    Job Summary:As a Reservation Supervisor you are responsible to oversee the Reservation team, and guide the activities in the department to ensure the daily tasks are performed correctly.General Duties and Responsibilities: Answer any reservation inquiry in the prescribed manner under approved company policy. Distribute and assign specific tasks in the...

  • Reservation Supervisor

    1 week ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates IHG Hotels & Resorts Full time

    regard to achieving customer satisfaction. Ensure the reservation department and Front Office staff are constantly aware of availability states open, on request, closed dates, high demand dates etc. Respond to all guest reservation requests and execute prompt, courteous and accurate guest service at all times. Fully knowledgeable about hotel guest rooms,...

  • Trainee Customer Care Associate

    1 week ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Emirates NBD Full time

    UAE national with FB- Organization Unit PurposeThe Inbound unit of the contact center handles incoming calls from customers of the bank and answers queries and complaints.- Job PurposeTo answer phones to respond to general customer inquiries, requests and complaints. Project a professional company image through phone interaction.Responsibilities: Answer...

  • Female Telesales Agent

    1 week ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates The One Properties Full time

    Responsibilities:Conduct outbound calls to potential clients to promote property listings.Present and explain property features, benefits, and pricing to prospective sellers.Build and maintain a database of leads and client interactions.Schedule appointments for property assessments and listing presentations.Collaborate with the sales team to achieve...

  • Hotel Receptionist Arabic Speaker

    1 week ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates KAY Hospitality Full time

    Responsibilities: Proficient use of the Opera system for all receptionrelated tasks. Maintain a tidy and presentable front desk, ensuring all necessary materials (pens, forms, paper, etc.) are readily available. Greet and welcome guests upon their arrival. Respond to guest inquiries, resolve any complaints, and ensure a high level of customer satisfaction....

  • Assistant Reservation Manager

    1 week ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Marjan Island Resort & Spa - Managed by ACCOR Full time

    Company DescriptionWe bring to you and your family an Arabian hospitality at its finest with an atmosphereof pure luxury and magic. It is in Marjan Island Resort & Spa, managed by Accorthat you will find the best of both worlds, a luxury 5- star establishment standards anda canvas of true Arabian tradition."Why work for Accor?We are far more than a worldwide...

  • Night Manager

    1 week ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Hotel Chadstone Melbourne MGallery Full time

    To ensure the efficient running ofthe night operations in the hotel.To overseedirectly the overnight ambassador of the hotel and indirectly theFront Office operations during the night, including the Reception,CID, Bell Desk, Concierge, Guest Relations, Business Center,Airport representatives, Drivers and Valet Parking, ensuring thatthe hotel standards and...

  • Business Development Executive

    1 week ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Flex Group Full time

    Eve Medical Center is known for excellence in medical aesthetic healthcare service Since 2010. We believe in building good long term relations with patients and our main focus is to provide satisfactory results to our patients and to maintain a sustainable relationship with the satisfied results of our patients. Major facilities are general medicine, general...

  • Night Manager

    1 week ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Hotel Chadstone Melbourne MGallery Full time

    To ensure the efficient running of the night operations in the hotel. To oversee directly the overnight ambassador of the hotel and indirectly the Front Office operations during the night, including the Reception, CID, Bell Desk, Concierge, Guest Relations, Business Center, Airport representatives, Drivers and Valet Parking, ensuring that the hotel standards...

  • Guest Service Agent

    1 week ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates PULLMAN Full time

    Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...