Night Manager

1 week ago


Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Hotel Chadstone Melbourne MGallery Full time
  • To ensure the efficient running of the night operations in the hotel.
  • To oversee directly the overnight ambassador of the hotel and indirectly the Front Office operations during the night, including the Reception, CID, Bell Desk, Concierge, Guest Relations, Business Center, Airport representatives, Drivers and Valet Parking, ensuring that the hotel standards and procedures are fully known and followed.
  • To ensure uncompromising levels of cleanliness and maintenance through each ambassador's responsibility.
  • To ensure appropriate stock level for the smooth run of the night operations and to approve requisitions accordingly.
  • To ensure a proper use of the telephone etiquette as per Sofitel standards.
  • To ensure a proper coverage and supervision of all the sections at all times during the night.
  • To be present in the reception or lobby during check-in and check-out time or any event and to socialize with guests, playing a Public Relations role.
  • To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service.
  • To personally greet and escort the guests rather than pointing out directions.
  • To ensure that the privacy of the guests and the confidentiality of the information is respected.
  • To act as a representative of the Management when dealing with guest complaints or if a ambassador member is facing difficulties that she/ he cannot solve on her/ his own.
  • To manage any guest complaint in a professional manner by resolving it and making sure the guest is satisfied, and recording it.
  • To call the DOR for advice in serious cases or if an approval is required.
  • To be fully aware of and to report all guest comments or complaints.
  • To ensure that Guest History records are accurately maintained and all recurring guests are pre-registered.
  • To ensure that the night arrival lists are updated, transportation and airport services are scheduled and all the rooms are blocked according to guest requests and needs.

#J-18808-Ljbffr
  • Night Manager

    1 week ago


    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Hotel Chadstone Melbourne MGallery Full time

    To ensure the efficient running ofthe night operations in the hotel.To overseedirectly the overnight ambassador of the hotel and indirectly theFront Office operations during the night, including the Reception,CID, Bell Desk, Concierge, Guest Relations, Business Center,Airport representatives, Drivers and Valet Parking, ensuring thatthe hotel standards and...

  • Hotel Night Manager

    1 week ago


    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Ral Al Khaimah Hotel Full time

    Responsibilities: Monitoring the activities of guests to ensure they are enjoying their stay and addressing any concerns they may have Coordinating with other departments such as housekeeping, engineering, and facilities to ensure that all repairs or maintenance issues are addressed in a timely manner Conducting staff meetings with department heads to...


  • Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates SOFITEL Full time

    Job Description: To assist the Executive Housekeeper in overseeing the Housekeeping operations, including the Laundry and the Internal Communication Center, ensuring that the hotel standards and procedures are fully known and followed. To ensure that all the rooms are prepared and inspected as per standards and according to guest requests and needs,...


  • Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Hotel Chadstone Melbourne MGallery Full time

    Job Responsibilities:Ensure rooms are prepared and inspected according to guest needs and standards, including Turn Down service.Maintain flower decorations in rooms and public areas to required standards.Maintain front of the house, including hotel entrance.Maintain designated heart of the house areas.Regularly check night shift cleaning.Manage stock levels...


  • Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Hotel Chadstone Melbourne MGallery Full time

    To ensure that all the rooms are prepared and inspected as per standards and according to guest requests and needs, including the Turn Down service.To ensure that the flower decorations in the rooms and public areas are always maintained as per the required standards.To ensure the up keeping of all the front of the house, including the hotel entrance.To...


  • Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Hotel Chadstone Melbourne MGallery Full time

    To ensure that all the rooms are prepared and inspected as per standards and according to guest requests and needs, including the Turn Down service. To ensure that the flower decorations in the rooms and public areas are always maintained as per the required standards. To ensure the up keeping of all the front of the house, including the hotel entrance. To...

  • General Manager

    1 week ago


    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates MARRIOTT International Full time

    2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years' experience in the management operations, sales and marketing, finance and accounting, or related professional area.OR4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6...


  • Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates SOFITEL Full time

    Job Description:Main Duties: To oversee the Housekeeping operations under the guidance of Director of Housekeeping, including the Laundry, ensuring that the hotel standards and procedures are fully known and followed. To ensure that all the rooms are prepared and inspected as per standards and according to guest requests and needs, including the Turn Down...

  • Sales Manager

    1 week ago


    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Hotel Chadstone Melbourne MGallery Full time

    Analyze local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat businessDevelop and maintain customer accounts to drive business into the hotel and to increase market/customer share in all revenue streamsNegotiate room rates and packages with corporate...

  • Sales Manager

    1 week ago


    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Hotel Chadstone Melbourne MGallery Full time

    Analyze local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business Develop and maintain customer accounts to drive business into the hotel and to increase market/customer share in all revenue streams Negotiate room rates and packages with corporate...

  • Sales Manager

    1 week ago


    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Hotel Chadstone Melbourne MGallery Full time

    Analyze local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat businessDevelop and maintain customer accounts to drive business into the hotel and to increase market/customer share in all revenue streamsNegotiate room rates and packages with corporate...

  • Guest Service Agent

    1 week ago


    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates PULLMAN Full time

    Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

  • Mixologist

    1 week ago


    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates IHG Hotels & Resorts Full time

    Creating a warm welcome for every single guest that sets the tone for their experience with usPreparing and serving drinks to a high standard as well as highlighting promotions for our guestsOwning your bar – managing stock, inventory and equipment as well as keeping the space cleaner than cleanHandling cash and credit transactionsWorking closely with your...

  • Room Attendant

    1 week ago


    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates HILTON Full time

    Job DetailsHome Visits (within 1 hr driving radius) and Telehealth Opportunity to work in a dynamic, fast paced and innovative care management company that is transforming the delivery of kidney care.This position will work with underserved populations.Competitive salary and bonus.Flexible paid leave and vacation policy.Laptop, mileage reimbursement, phone...

  • Waiter

    1 week ago


    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates IHG Hotels & Resorts Full time

    Striving to make every meal truly memorable for our guests by serving up hight standards with our signature flare Owning your kitchen keeping it well stocked and making sure it's always a clean and safe place to work Helping with washing up and other kitchen duties when the team needs you Minimising waste and keeping your supervisor or duty manager in the...

  • Room Attendant

    1 week ago


    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates HILTON Full time

    Job DetailsHome Visits (within 1 hr driving radius) and Telehealth Opportunity to work in a dynamic, fast paced and innovative care management company that is transforming the delivery of kidney care.This position will work with underserved populations.Competitive salary and bonus.Flexible paid leave and vacation policy.Laptop, mileage reimbursement, phone...

  • Security Supervisor

    1 week ago


    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Hotel Chadstone Melbourne MGallery Full time

    To prepare the daily schedulerequirements and to issue post-patrol assignments to SecurityOfficers for the duration of their shifts.Tomanage in the absence of the Assistant Security Manager, thedepartment according to the established concept statement providinga safe, secured, courteous, professional, efficient and flexibleservice at all times, following...

  • Security Supervisor

    1 week ago


    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Hotel Chadstone Melbourne MGallery Full time

    To prepare the daily schedule requirements and to issue post-patrol assignments to Security Officers for the duration of their shifts. To manage in the absence of the Assistant Security Manager, the department according to the established concept statement providing a safe, secured, courteous, professional, efficient and flexible service at all times,...

  • Security Supervisor

    1 week ago


    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Hotel Chadstone Melbourne MGallery Full time

    To prepare the daily schedule requirements and to issue post-patrol assignments to Security Officers for the duration of their shifts.To manage in the absence of the Assistant Security Manager, the department according to the established concept statement providing a safe, secured, courteous, professional, efficient and flexible service at all times,...

  • Lifeguard

    1 week ago


    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Hotel Chadstone Melbourne MGallery Full time

    To provide a safe, secured, courteous, professional, efficient and flexible service at all times, following Hotel Standards of Performance. To handle guest and employee inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. To have a thorough...