Trainee Customer Care Associate

2 weeks ago


Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Emirates NBD Full time

UAE national with FB
-
Organization Unit Purpose


The Inbound unit of the contact center handles incoming calls from customers of the bank and answers queries and complaints.

-
Job Purpose
To answer phones to respond to general customer inquiries, requests and complaints. Project a professional company image through phone interaction.

Responsibilities:

  • Answer calls professionally.
  • Respond to customer inquiries with regards to banking products and services.
  • Research required information using available resources.
  • Handle and resolve customer Internet Banking inquiries and general complaints
  • Complete call logs
  • Route service requests to appropriate departments
  • Capture every mandatory information with accuracy while raising service requests
  • Provide customers with product and service information and route calls to appropriate resources
  • Provide precise and accurate information to customers
  • Follow up with customer calls where necessary
  • Adherence to standard work procedures while handling customer calls
  • Comply to information security and data privacy policies
-
Person Specifications

  • Skills / Work Experience
  • Knowledge of CRM systems (preferred)
  • Basic Knowledge of Ms Office
  • Telephone etiquette
  • Excellent communication skills (written & verbal) The ability to multitask
  • The ability to work under stress
  • Excellent interpersonal skills
  • Basic Problem Solving Skills
  • Basic Negotiation Skills
  • Excellent typing skills
  • Customer handling skills
  • Thinking out of the box (Skills)
  • U

AE national:
Entry Level

  • Competencies
  • Customer Service
  • Performance Management
  • Problem Solving
  • Team Working
  • Personal Effectiveness
Education and any other certification

U

AE National:
High School/Bachelor's degree

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