Reservations Supervisor

1 week ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates THE COVE ROTANA RESORT AND SPA Full time

Job Summary:


As a Reservation Supervisor you are responsible to oversee the Reservation team, and guide the activities in the department to ensure the daily tasks are performed correctly.


General Duties and Responsibilities:

  • Answer any reservation inquiry in the prescribed manner under approved company policy.
  • Distribute and assign specific tasks in the department in order to bring together their contributions so as to deliver efficient results for the reservation operations.
  • Assist in training of existing and new reservation agents; making sure the agents understand the daily tasks and the procedures.
  • Follow up and communicate interdepartmental information as well as a handover of shift change to ensure smooth processing of Guest reservation and Guest satisfaction prepare handover of shift change (e.g visa status, arrival check, maintain Reservation log etc.)
  • Responsible to be aware of Group booking and their impact on selling strategies; identify barriers to booking as a result of change in inventory, or improper inventory controls, in order to have accurate inventories.
  • Provide feedback to the Reservation Manager/Revenue Manager or other direct report on challenges in the department and ways to overcome these; provide assistance in scheduling and making sure the times are adhered to for an efficient operation.


Additional to the above-mentioned requirements an Employee will at times be expected to perform tasks and duties outside of his/her scope of work as necessitated by work demand.

This document does not create an employee contract. It is stressed that changes in business may require alterations to this job description.

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Reservation Agent Job Summary:


As a Reservation Agent you are responsible for handling incoming calls and inquires to the reservation department in a professional, efficient, and friendly manner.


General Duties and Responsibilities:

  • Process the reservations by entering the information accurately in the property management system; follow up with reservation confirmations, modifications, cancellations and make the changes in the system as applicable; make sure information is entered according to standard operating procedures and standards
  • Responsible for keeping accurate paper transactions, and recording of any specific requirement in terms of reservation requests, amenities; special request; advance deposit; complete daily call conversion sheets of their individual shift; compile reports as directed by the Manager or Supervisor of the department
  • Have full knowledge of Hotel facilities, and promotions; take initiative to always keep up to date with any changes within in the Hotel that might affect reservation bookings
  • Participate and comply with any training and reservation programs, such as upselling, cross selling other sister hotels to increase revenue for the Hotel and company
  • Operate in a safe and environmentally friendly way to protect guests' and employees' health and safety, as well as protect and conserve the environment
  • Comply with the hotel environmental, health and safety policies and procedures


Additional to the above mentioned requirements an Employee will at times be expected to perform tasks and duties outside of his/her scope of work as necessitated by work demand.

This document does not create an Employee contract. It is stressed that changes in business may require alterations to this job description.

Job Types:
Full-time, Permanent, Contract

Contract length: 24 months

Pay:
AED2, AED3,000.00 per month

Application Question(s):

  • Are you available in United Arab Emirates for interview?
  • Can you start immediately?
  • Do you have 2 years' experience in similar capacity in five starts resort?
  • What is your nationality?
  • What is your age?
  • What languages do you speak in addition to English?
  • What are your current benefits & salary?
  • What is your current visa type and expiry date?
Application Deadline: 09/03/2024

Expected Start Date: 01/03/2024

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