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Guest Relations Officer

3 months ago

Dubai, Dubai, United Arab Emirates SOFITEL Full time
Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

Job Description:

Guest Relations Officer


First impressions are everything As a Guest Relations Officer, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.


What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide for you and your family
  • Learning programs through our Academies designed to sharpen your skills
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 2
  • Career development opportunities with national and international promotion opportunities.

What you will be doing:

  • Greet, checkin, respond to requests and settle accounts while providing exceptional service
  • Take initiative to add a personalized experience
  • Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through upselling

Your experience and skills include:

  • Service focused personality is essential; experience is an asset
  • Prior experience working with Opera or a related system
  • Fluency in English; additional languages are a plus

Qualifications:

  • Diploma or degree in vocational hospitality or Room Division
  • 2 to 5 years' experience, depending on education and career background
  • Languages: fluent in English and a 2nd language would be a plus