Operations Manager for B2B

2 weeks ago


Dubai, Dubai, United Arab Emirates Concentrix Full time
About the Job

Opportunities for Professional Growth and Personal Development

This position offers a fantastic chance to reinvent your career path while forming long-lasting connections. We provide top-notch training, cutting-edge technologies, and ongoing support to ensure your success.

Joining Concentrix + Webhelp means tapping into real possibilities for career advancement and personal growth. A significant 80% of our managers and leaders have progressed internally, underscoring the abundance of opportunities we offer. Take advantage of a variety of FREE Learning and Leadership Development initiatives tailored to propel you towards the career of your dreams.

In all our endeavors, we prioritize doing right by people—be it our clients, their customers, our employees, the community, or the planet.

As an Operations Manager with our team, your responsibilities will include:

  • Assisting senior management in establishing objectives that foster project expansion
  • Supervising team activities, ensuring procedural quality, and collaborating closely with seasoned senior management teams at various sites
  • Working in tandem with other departments to drive operational efficiency
  • Inspiring, motivating, and guiding team members by clearly communicating goals and fostering seamless collaboration
  • Creating budgets, timelines, and relevant organizational reports as necessary
  • Formulating call center operational strategies through needs assessments, performance evaluations, capacity planning, and cost-benefit analyses
  • Managing team workloads to meet targets and deadlines
  • Identifying areas for improvement and devising strategies to boost efficiency and reduce expenses
  • Compiling performance reports through data and trend analysis
  • Ensuring timely fulfillment of client requirements

Your qualifications:

We welcome individuals who are change-makers, hailing from diverse backgrounds, eager learners, and inherently helpful. If you possess a natural talent for exceeding customer expectations and going above and beyond, you'll seamlessly integrate with our values and operations.

Concentrix + Webhelp is an ideal fit if you:

  • Have over 3 years of experience leading operational teams in a global setting, overseeing up to 100 employees
  • Hold experience in a contact center or customer service environment
  • Possess exceptional written and verbal communication skills, both remote and in-person
  • Require a Bachelor's Degree, with a Master's Degree being advantageous
  • Demonstrate a track record of operational management success, performance enhancement, and change implementation
  • Show expertise in managing and developing two tiers of management and their direct reports
  • Display coaching and leadership proficiency, including proven success in succession planning
  • Have a robust history of executing and delivering large projects and effectively communicating at the executive level
  • Are fluent in English
  • Exhibit strong attention to detail, efficiency, and time management skills


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