B2B Service Manager

1 week ago


Dubai, Dubai, United Arab Emirates Samsung Electronics Company Limited Full time
B2B Service Manager Jobs in Dubai, UAE by Samsung Electronics Company Limited |
B2B Service ManagerSamsung Electronics Company Limited - Dubai, UAE Posted In 16/2/2014
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Job Description

Purpose of the job:
B2B Service Manager will be responsible for directing, managing, planning, organizing, and implementing departmental goals, objectives and strategies to achieve B2B service excellence and customer satisfaction

Key Objectives:

  • Prepare B2B service strategy for mid and short term based upon B2B Sales
  • Efficiently manage Service deliverables to B2B Service Partners of SGE
  • Identify service partners based upon B2B sales and increase the service Network
  • Provide support to sales/ partners by providing customised service solutions.

Manage extended warranty and service packsPosition Responsibilities:

  • The B2B Manager is responsible for directing, managing, planning, organizing, and implementing departmental goals and objectives.
  • Develop and implement B2B Service strategies and technologies which optimize the cost effectiveness and reliability of resources.
  • Monitor Key Performance Index of all B2B Service Centers
  • Make a routine visit to B2B distributor/ projects to check the actual service situation and listen to their requirements/VOCs.
  • Co-work with B2B Sales team to finalize RFPs/SOWs on projects.
  • Monitor Key Performance Index of all Service Centers
  • Identify key opportunities to extend service network in each country by product.
  • Plan and manage Technical trainings for ASCs and conduct evaluation.
  • Provide on Job training, mentoring and coaching to team members.
  • Create and maintain an environment that encourages input from subordinates
  • Act as liaison between Senior technical Manager and Support functions/departments
  • Carry out other tasks and assignments that are deemed within the B2B Service managerCompetency, and as laid down in Samsung's processes and procedures. Job Category Administration & Secretarial
Job Requirements

Experience Min: 5 Years

Max: 10 Years

Career LevelSupervisor/ Manager
Job TypeFull Time
Vacancies3 Open Positions
Salary Negotiable
GenderAny
Degree LevelAny
Faculty / Institute Any
Major Any
Age Any
NationalityAny
Residence Location Any
Languages Any
Own a CarAny
Have Driving LicenseAny
Job Skills
Qualifications

  • Experience, Education and Licensure? At least 5-10 years of extensive experience in Service operation and management.? Graduate - Bachelor Degree in related discipline? Local / GCC Experience is a pre-requisite.? Good networking with the local industry? Result driven, hands on, dynamic with ability to work under pressure.? Strong interpersonal, communication and presentation skills and a good negotiatorAbout The Company
Samsung Electronics Co., Ltd.

is a global leader in semiconductor, telecommunication, digital media and digital convergence technologies with 2009 consolidated sales of US$116.8 billion.

Employing approximately 188,000 people in 185 offices across 65 countries, the company consists of eight independently operated business units:
Visual Display, Mobile Communications, Telecommunication Systems, Digital Appliances, IT Solutions, Digital Imaging, Semiconductor and LCD.

Recognized as one of the fastest growing global brands, Samsung Electronics is a leading producer of digital TVs, memory chips, mobile phones and TFT-LCDs.

Company Industry Electronics
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