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Reservations Agent

3 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates IN Emirates Full time

Assisting and advising customers who may be choosing from a variety of travel options.

Making reservations for customers based on their various requirements and budgetary allowances.

Checking the availability of accommodation or transportation on the customers' desired travel dates.

Helping plan travel itineraries by suggesting local tourist attractions and places of interest.

Processing payments and sending confirmation details to customers.

Sorting out any issues that may arise with bookings or reservations.

Selling and promoting reservation services.

Answering any questions customers might have about the reservation process.

Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.

Providing support to customers who may need to amend or cancel a reservation.

Conduct market research to identify selling possibilities and evaluate customer needs

Actively seek out new sales opportunities through cold calling, networking and social media

Deals & set up meetings with potential clients or partners.

Requirements:

  • Arabic & English Speaker
  • Customerservice experience.
  • Excellent written and verbal communication skills.
  • Multitasking and timemanagement skills, with the ability to prioritize tasks.
  • Proficient in Microsoft office.
  • Data entry experience.
  • Flexible working schedule

Ability to commute/relocate:

  • Abu Dhabi: Reliably commute or planning to relocate before starting work (preferred)

Experience:

  • UAE: 1 year (preferred)
Customer Service: 1 year (preferred)

Language:

  • Arabic (preferred)