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Reservations Supervisor
2 months ago
Job Summary
The Reservations Supervisor at Sofitel is a key role that requires a strong focus on revenue maximization and quality. As a member of our hotel team, you will be responsible for handling customer inquiries and calls related to room reservations, ensuring that our guests receive exceptional service and that our revenue goals are met.
Key Responsibilities
- Team Leadership
- Supervise and guide the reservation sales agents to ensure they are meeting their job responsibilities and contributing to the team's success.
- Department Management
- Oversee the day-to-day operations of the reservation department, ensuring that workloads are distributed fairly and tasks are completed in a timely and professional manner.
- Revenue Management
- Understand and apply the key principles of Accor's Pricing Strategies and Revenue Management, including retail, corporate, leisure, group, and other revenue streams.
- Identify and implement opportunities to maximize room revenue through effective up-selling techniques and a deep understanding of our hotel's products and services.
- Guest Service
- Provide exceptional service to our guests, responding to their inquiries and resolving any issues in a timely and professional manner.
Requirements
- Fluency in Hotel Operations
- Be fluent in all hotel products and services, including room types, amenities, and services.
- Communication Skills
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
What We Offer
As a Reservations Supervisor at Sofitel, you will have the opportunity to work in a dynamic and fast-paced environment, with a focus on delivering exceptional guest service and driving revenue growth. If you are a motivated and results-driven individual with a passion for hospitality, we encourage you to apply for this exciting opportunity.
