Customer Service Representative

6 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Novotel Hotels Full time
Reservations Agent Job Description

We are seeking a skilled Reservations Agent to join our team at Novotel Hotels. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.

Key Responsibilities:
  • Guest Welcome and Relations: Provide a warm and personalized welcome to guests, ensuring their needs are met and exceeded.
  • Administrative Procedures: Ensure that administrative tasks do not compromise guest relations, and prioritize guest satisfaction above all else.
  • Sales and Upselling: Make every effort to meet guests' needs, identify opportunities for upselling, and provide tailored recommendations to enhance their stay.
  • Communication and Problem-Solving: Deal with guest requests and concerns in a swift, efficient, and sensitive manner, following through to ensure resolution.
  • Brand Representation: Convey the Novotel brand image through your attitude and behavior, embodying the values of excellence and hospitality.
  • Local Knowledge and Recommendations: Familiarize yourself with the local area, including nearby attractions and competitor hotels, to provide informed recommendations to guests.
  • Accor Loyalty Program: Promote the Accor Live Limitless loyalty program to guests, encouraging them to join and take advantage of its benefits.
Requirements:
  • Education and Experience: Diploma or degree in hospitality, F&B, or sales, with 1-2 years of experience in customer service or telephone contact roles.
  • Skills and Knowledge: Knowledge of reservation and distribution tools, the hospitality sector, and computer literacy, including desktop applications and internet.
  • Language Proficiency: Fluency in the national language, with a good working knowledge of English, and a third language as a plus.


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