Customer Happiness Consultant

5 months ago


Dubai, United Arab Emirates NATHAN & NATHAN Full time
  • Serve as the primary point ofcontact for customers, addressing inquiries, concerns, and feedbackpromptly and professionally.
  • Assist customersin understanding the services offered by Expat Maid"Tadbeer Center," including the Tadbeer program,eligibility criteria, and applicationprocess.
  • Guide customers through thedocumentation and application procedures, ensuring accuracy andcompliance with regulatory requirements.
  • Typingcustomer applications through the government portal with accuracyand speed.
  • Coordinate with internal departmentsto facilitate the smooth processing of customer applications, andservice requests.
  • Provide personalizedassistance and support to customers, offering solutions to theirspecific needs and requirements.
  • Maintainaccurate records of customer interactions, transactions, andfeedback, utilizing the Tadbeer system.
  • Conductfollow-up calls or emails with customers to ensure theirsatisfaction with the services provided and address any outstandingissues.

Requirements:

  • High school diploma or Diploma(university certificate) in a relevantfield.
  • 1-2 years of experience in a similarrole, preferably with Tadbeer Center andprogram.
  • Strong communication and interpersonalskills, with the ability to interact effectively with customersfrom diverse backgrounds.
  • Knowledge of domesticworker recruitment processes and regulations in the UAE ispreferred.


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