Customer Relations Consultant
9 months ago
**Customer Relations Consultant**
**Dubai, UAE**
**Office based**
**Permanent**
**Full time**
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.
Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.
Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with Sukoon), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.
**Role Overview**
As Customer Relations Consultant, you will ensure the customer is treated in a fair and consistent manner when raising a complaint. You will manage the process from end to end working closely with other teams to ensure that the complaint is resolved in an effective manner.
**What you’ll do**
- Manage the complaints process by taking ownership of individual cases
- Be responsible for discovering and proposing potential opportunities for improving the customer experience
- investigate the complaint competently, diligently, and impartially, obtaining additional information as necessary
- Liaising with internal departments and collating their contribution to the investigation of a complaint
- Appropriate and careful assessment and recording of Root Cause Analysis of complaints to determine trends and support feedback to the business
- Supporting the business in the reporting to the Regulators, Compliance, and wider business of complaint-related matters
- Ensure adherence to ongoing Training and Competency requirements by the completion of training as directed, as well as the self-identification of training needs/gaps.
**What you’ll bring**
- Excellent written and verbal communications
- Previous complaints experience is preferred
- Exceptional analytical skills and attention to detail
- Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes
**Diversity and Inclusion**
Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Whether you’ve found your feet or are discovering a new path.
Welcome to a place that celebrates you.
This isn’t where you've been.
This is where you're going.
This is what we have belief in.
Time Type:
Full time
-
Customer Relations Manager
7 months ago
Dubai, United Arab Emirates VISAThing UAE Full time**Role Description** **Qualifications** - At least 2 years experience in Customer Relations Management in Service industry - Excellent communication and consulting skills - Ability to handle complex issues associated with visa/travel and provide effective solutions - Bachelor's degree in law, travel management, or related fields **Requirement**: - Visa...
-
Immigration Consultant
2 weeks ago
Dubai, United Arab Emirates KFA Consultant Full timeMIGRATION EXPERIENCE IS PREFERRED We are a migration firm (part of a group of companies) specializing in 2nd Citizenship, Permanent Residency for Canada and Australia. Your responsibilities will be: - You must maintain strong working relationships with all clients and colleagues. - Excellent telephonic conversation and selling skills required. - You must...
-
Customer Service Associate
8 months ago
Dubai, United Arab Emirates ZC Consultant Full time**_Job Information_**: **_ _** - **_Product Introduction and Sales:_** - _Take responsibility for introducing and effectively selling store products._ - _Utilize product knowledge to assist customers in making informed purchasing decisions._ - **_Customer Reception and Demand Services:_** - _Provide excellent customer service through various channels,...
-
Brand Relations Officer
6 months ago
Dubai, United Arab Emirates ZC Consultant Full time**_Job Information_**: **_ _** *** - _Oversee the execution of brand relations, potential customer tracking and new customer acquisition, _ - _Develop sales-increasing projects and ensure coordination with relevant departments, _ - _Develop new strategies in line with all activity information about brands and the sector, _ - _Will manage relationships with...
-
Assistant Administratif
7 months ago
Dubai, United Arab Emirates FRENCHY CUSTOMER CARE Full time**Description du poste** **Points majeurs avant de postuler**: - L'entreprise travaillant exclusivement pour des clients basés en France, l'organisation du temps de travail est basée sur le calendrier français ! Du Lundi au Vendredi - repos Samedi/Dimanche - jours fériés français et sur les horaires de bureaux en France (+2/3 heures de décalage...
-
Immigration Consultant
7 months ago
Dubai, United Arab Emirates Dearby Consultant & Co Full time**Preferred languages include Tagalog and English.** **Role Description** **Key duties for the Immigration Consultant position**: - Give clear and accurate information based on the current immigration & visa laws & policies. - Provide a personal global career strategy customized to their needs. - Achieve excellent customer service by proactively...
-
Customer Care Executive
7 months ago
Dubai, United Arab Emirates Zapegg Tax Consultant Full timeAs a Customer Care Executive at Zapegg Tax Consultant in Dubai, you will play a crucial role in providing outstanding service to our clients by managing service requests, scheduling and planning tasks, and ensuring timely and efficient resolution of issues. Your ability to communicate effectively and maintain strong organizational skills will be essential in...
-
Immigration Consultant
7 months ago
Dubai, United Arab Emirates Dearby Consultant & Co Full time_**Freshers are welcome to apply. Preferred languages include Malayalam, Tagalog and Bengali.**_ **Role Description** **Key duties for the Immigration Consultant position**: - Give clear and accurate information based on the current immigration & visa laws & policies. - Provide a personal global career strategy customized to their needs. - Achieve...
-
Immigration Consultant
2 weeks ago
Dubai, United Arab Emirates Dearby Consultant & Co Full time**Preferred languages include Malayalam and English.** **Minimum 1 year experience required.** **Role Description** **Key duties for the Immigration Consultant position**: - Give clear and accurate information based on the current immigration & visa laws & policies. - Provide a personal global career strategy customized to their needs. - Achieve excellent...
-
Immigration Sales Consultant
7 months ago
Dubai, United Arab Emirates Phoenix Immigration Consultant Full timeWe are hiring Immigration Sale Consultants for Phoenix Immigration Consultant (Dubai). **Qualification: With Experience as an Immigration Sales Consultant preferred!** **Urdu, Hindi, Bengali speaker PREFERRED!** **Must willing to join ASAP!** - PHOENIX IMMIGRATION CONSULTANT_ is a leading firm specializing in immigration services with a global presence...
-
Customer Success Consultant
7 months ago
Dubai, United Arab Emirates Clarivate Full timeWe are looking for an experienced _Customer Success Consultant_ to join our Academia & Government team in EMEA! The main purpose of the Customer Success Consultant is to maintain subscription levels as well as help grow the market share of Clarivate’s solutions and services. In this role you will demonstrate and communicate the value of the portfolio of...
-
Corporate Tax Consultant
7 months ago
Dubai, United Arab Emirates Analytix Tax Consultant Full timeAs a Corporate Tax Consultant, you will be responsible for providing expert tax advice and services to our corporate clients. Your role will involve understanding and interpreting tax regulations, ensuring compliance, and optimizing tax strategies for our clients' business operations. Additionally, your language skills and experience in B2B meetings will be...
-
Customer Relations Manager
7 months ago
Dubai International City, United Arab Emirates First House Group Full timeWe are looking for an experienced sales and customer relations manager. Your role will involve communicating with brokers and clients to sell premium and business-class interior design projects and furniture. **Responsibilities**: - Developing and implementing sales strategies. - Interacting with clients to promote interior design services. - Achieving...
-
Dubai, United Arab Emirates Passport Pathway consultant Full timeFemale/Male Malayalam immigration consultant required Daily, weekly and monthly Incentives and bonuses!!! Your responsibilities will be: - must oversee all aspects of the Visa and Immigration Service, ensuring that the process runs smoothly. - ensure that all of the information provided by the client is accurate and correct, preparing and checking all...
-
Shop Sales Consultant
9 months ago
Dubai, United Arab Emirates ZC Consultant Full time**Shop Sales Consultant**: **_Job Description:_**: - _Offer the best solutions to clients based on their needs_ - _Display merchandise and price tags_ - _Maintain order in the department_ - _Improve your knowledge and skills in sales_ **_Job Requirements:_**: - _The desire to provide competent advice to customers and help with the choice of the necessary...
-
Customer Care Operator
9 months ago
Dubai, United Arab Emirates ZC Consultant Full time**Customer Care Operator**: **_Job Description:_**: - _Registration and completion of customer ID in the Globe Service System._ - _Registration of invoices._ - _Management of relations with Technicians, Transporters and follow-up of their daily work._ - _Reception of customers._ **_Job Requirements:_**: - _To have completed higher education._ - _To have...
-
Immigration Sales Consultant
3 months ago
Dubai, United Arab Emirates Phoenix Immigration Consultant Full timeWe are hiring Immigration Sale Consultants for Phoenix Immigration Consultant. **Qualification: With Experience as an Immigration Sales Consultant ONLY!** **Urdu, Hindi speaker PREFERRED!** **Must willing to join ASAP!** **Responsibilities**: - Develop and implement sales strategies to achieve targets and goals. - Identify and pursue new business...
-
Customer Relations Associates for Our Tiles
7 months ago
Dubai, United Arab Emirates Arabuild Full timeWe are looking for relations associates for our showroom. Arabuild is a leading provider of building materials and sanitaryware products in the UAE and KSA, with a strong commitment to customer satisfaction and quality. We take pride in our showroom, which serves as a hub for our valued customers to explore our products and experience exceptional service....
-
Immigration Sales Consultant
7 months ago
Dubai, United Arab Emirates Phoenix Immigration Consultant Full timeWe are hiring Female Immigration Sale Consultants for Phoenix Immigration Consultant (Dubai). **With Immigration Sales Consultant Experience Only Required!** **Must willing to join ASAP!** - PHOENIX IMMIGRATION CONSULTANT_ is a leading firm specializing in immigration services with a global presence across the USA, UAE, Dhaka, and Muscat. We are dedicated...
-
Immigration Sales Consultant
7 months ago
Dubai, United Arab Emirates Phoenix Immigration Consultant Full timeWe are hiring Female Immigration Sale Consultants for Phoenix Immigration Consultant (Dubai). **Urdu, Hindi, Bengali speaker PREFERRED!** **With Immigration Sales Consultant Experience Only Required!** **Must willing to join ASAP!** - PHOENIX IMMIGRATION CONSULTANT_ is a leading firm specializing in immigration services with a global presence across the...