Front Office Supervisor
3 weeks ago
- Ensure company brand standards,policies and procedures are always adheredto.
- Supervise daily shift process ensuring allteam members adhere to standard operatingprocedures.
- Provide customers a positive firstand last impression and maintain it at alltimes.
- Perform and delegate various tasks thatare essential to daily operations of a hotel's front desk.These tasks include making or confirming reservations, verifyingand collecting payments, controlling guest access to safe depositboxes, and contacting housekeeping or maintenance when guestsreport a problem.
- Provide the team withnecessary training and support.
- Bookkeepingduties, such as balancing accounts (creditlimit).
- Must be friendly and outgoing, andpossess excellent communication and problem-solvingskills.
- Always ensure outstanding customercare.
- Respond to telephone and inquiriesregarding reservations, hotel information and guestconcerns.
- Use suggestive selling techniques tosell room nights, increase occupancy andrevenue.
- Adhere to company credit limitpolicies.
- Allocate rooms to expected arrivalsafter checking the guest preferences and specialrequests.
- Build strong relationships and liaisewith all other department’s especially housekeeping,reservation etc.
- Cross check all billinginstructions are correctly updated.
- EnsureFront Office log book / checklist is always updated and actionedupon.
- Ensure safety by following guest check inand security procedures and reporting suspicious activity tosecurity and duty managers.
- Assist alldepartments in servicing the guests during high volumeperiods.
- Take responsibility in the absence ofthe Duty Manager/Front OfficeManager.
Desired Skill &Expertise:
- At least 2 years’experience as Front Office Supervisor in 4/5* property with 300+inventory
- Front Office computer literacy (e.g.,OPERA, VICAS etc.)
- Excellent communicationsskills with Proficiency in speaking and writing BusinessEnglish
- Required language(s): fluent English,with preferred fluent French, Arabic, orRussian
- Team player with excellent planning andorganizing skills
- Able to work flexible workinghours with rotating shifts
- Pleasant personalitywith good problem-solvingskills
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