Front Office Supervisor
3 weeks ago
The job responsibilities of a Front Office Supervisor may vary depending on the establishment they work for, but generally include the following:
- Managing Staff: The Front Office Supervisor is responsible for managing a team of front desk staff, including hiring, training, scheduling, and ensuring that all employees are following company policies and procedures.
- Customer Service: The Front Office Supervisor ensures that all guests receive excellent customer service. They may need to handle complaints, answer questions, and address any issues that arise.
- Reservations Management: The Front Office Supervisor is responsible for managing room reservations and ensuring that all guest information is accurately entered into the hotel's database system.
- Check-in/Check-out: The Front Office Supervisor oversees the check-in and check-out process to ensure that it is efficient and that all guests receive a positive experience.
- Billing and Payment: The Front Office Supervisor is responsible for managing billing and payment transactions, including cash handling, credit card processing, and ensuring that all charges are accurately recorded.
- Guest Communication: The Front Office Supervisor is responsible for communicating with guests to ensure that all needs are met and that any concerns are addressed in a timely manner.
- Security: The Front Office Supervisor is responsible for ensuring the safety and security of all guests and employees, including monitoring access to the building and ensuring that all safety procedures are followed.
- Compliance: The Front Office Supervisor ensures that all front office operations comply with health and safety regulations. They may also be responsible for ensuring that all staff members are trained on proper safety procedures.
- Reporting: The Front Office Supervisor may be responsible for generating reports on occupancy rates, revenue, and other front office metrics. They may also be responsible for analyzing this data to identify trends and make recommendations for improving the hotel's operations.
**Salary**: AED4,500.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma (required)
**Experience**:
- Front Office Department: 1 year (required)
**Language**:
- English (required)
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Front Office Supervisor
Found in: Whatjobs AE C2 - 2 weeks ago
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Front Office Supervisor
Found in: beBee jobs AE - 2 weeks ago
Dubai, Dubai, United Arab Emirates Hilton Full timeA Front Office Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.What will I be doing?As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk...
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Dubai, United Arab Emirates Hilton Full timeWhat will I be doing?As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:...
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Front Office Supervisor
Found in: Whatjobs AE C2 - 2 weeks ago
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