Front Office Supervisor

3 weeks ago


Dubai, United Arab Emirates Hilton Full time

What will I be doing?

As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Supervise Front Desk operations during your assigned shift to a consistently high standard
  • Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
  • Advise your shift team of any special events or VIP Guests in the hotel that day
  • Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
  • Maximize sales revenues through up-selling and marketing program
  • Manage Guest requests, inquiries, and complaints promptly and completely
  • Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

What are we looking for?

A Front Office Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Front Office experience in the hotel, leisure, and/or retail sector
  • Strong commercial/business awareness and demonstration of sales capabilities
  • Calm, organized work ethic with the ability to prioritize and meet deadlines
  • Excellent supervisory, inter-personal, and communication skills
  • A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • A relevant supervisory/management certificate/diploma or degree


  • Dubai, United Arab Emirates Apt Resources Full time

    **FRONT OFFICE SUPERVISOR**: **Job ID **:1395 **Location **:Dubai - United Arab Emirates **Industry **:Hospitality / Tourism / Recreative **Functional Area **:Front Office / Reception AED 2,200.00 **Other Benefits **:Accommodation, Meals, Transportation, and other hotel benefits **GCC Driving License **:No **Description: - Primarily supervises front...


  • Dubai, United Arab Emirates Hilton Full time

    Front Office Supervisor A Front Office Supervisor assists in management of daily Front Office operations and works with customers and Guests. **What will I be doing?** As a Front Office Supervisor, you will assist in management of daily Front Office operations and work with customers and Guests as part of your daily job. A Front Office Supervisor is...


  • dubai, United Arab Emirates Hilton Full time

    What will I be doing?As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest...


  • Dubai, United Arab Emirates Hilton Garden Inn Dubai Al Mina Full time

    DescriptionA Front Office Supervisor assists in management of daily Front Office operations and works with customers and Guests.What will I be doing?As a Front Office Supervisor , you will assist in management of daily Front Office operations and work with customers and Guests as part of your daily job. A Front Office Supervisor  is responsible for managing...


  • dubai, United Arab Emirates Hilton Full time

    What will I be doing? As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: ...


  • Dubai, United Arab Emirates IVORY GRAND HOTEL APARTMENTS Full time

    Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services. You will also ensure hotel charges are processed diligently to guest's accounts, invoices are...


  • Dubai, Dubai, United Arab Emirates Hilton Garden Inn Dubai Al Mina Full time

    A Front Office Supervisor assists in management of daily Front Office operations and works with customers and Guests.What will I be doing?As a Front Office Supervisor , you will assist in management of daily Front Office operations and work with customers and Guests as part of your daily job. A Front Office Supervisor is responsible for managing the first...


  • Dubai, Dubai, United Arab Emirates Hilton Full time

    A Front Office Supervisor assists in management of daily Front Office operations and works with customers and Guests.What will I be doing?As a Front Office Supervisor , you will assist in management of daily Front Office operations and work with customers and Guests as part of your daily job. A Front Office Supervisor is responsible for managing the first...


  • dubai, United Arab Emirates Hilton Full time

    What will I be doing?As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest...


  • Dubai, United Arab Emirates Hilton Full time

    A Front Office Supervisor supervises Reception operations and sets departmental goals and targets so to ensure a continuously improving customer service experience to Guests. **What will I be doing?** As Front Office Supervisor, you will supervise Reception operations and set departmental goals and targets to ensure a continuously improving customer...


  • Dubai, United Arab Emirates Address Montgomerie Hotel Full time

    The Front Desk Supervisor will be responsible for overseeing the daily operations of the front desk staff. Duties include greeting and directing guests, managing check-ins and check-outs, and providing assistance to guests. The Front Desk Supervisor will also ensure that all customer service standards are met and that all guests have a positive...


  • Dubai, United Arab Emirates irisestaffng.com Full time

    **Company - Children's Center** **Role - Front Office Operations and Admin** **Duties** - Manage and oversee the front office while maintaining operational procedures and delivering a consistent level of high standards of customer service within the department - Respond in a courteous, professional, and rapid manner in order to resolve all guest and staff...


  • Dubai, United Arab Emirates Legoland Full time

    Disclaimer: Job descriptions are not exhaustive and the job holder may be required to undertake duties which are in line with but not limited to the above responsibilities Classification: Internal JOB DESCRIPTION Position Title : Front Office Supervisor Department : Front Office Grade : 7 Contract Type : Limited Scope of work (JOB PURPOSE) The Front Office...


  • Dubai, United Arab Emirates Hilton Full time

    A Front Office Supervisor for Conrad Dubai supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.What will I be doingAs a Front Office Supervisor for Conrad Dubai, you will oversee the front office activities between the Guest, the hotel, and the...


  • dubai, United Arab Emirates Raymond Limousine LLC Full time

    KEY RESPONSIBILITIESEnsure company brand standards, policies and procedures are always adhered to. Supervise daily shift process ensuring all team members adhere to standard operating procedures. Provide customers a positive first and last impression and maintain it at all times. Perform and delegate various tasks that are essential to daily operations of a...


  • Dubai, United Arab Emirates Accor Full time

    JobDescriptionTheRole:Responsible for the sales, theorganization and the quality of the services delivered to thecustomer for the Front Officedepartment.Covering daily Front OfficeSupervisor Tasks: handle different guest challenges and situationsand be part of the first response emergencyteam.Perform any other duties that may beassigned from time to time by...


  • dubai, United Arab Emirates APARTHOTEL ADAGIO Full time

    1- Front Office SupervisorJob: Full TimeLocation: Dubai, UAE Job Responsibilities: Cover Front Office Supervisor Tasks: provide a first response in case of guest issues, liaising with the Assistant Front Office Manager and with the HODs (Front Office, Housekeeping, F&B, Security, Engineering), update the Front Office Supervisor log and be part of the first...


  • Dubai, United Arab Emirates Hilton Full time

    What will I bedoing?As a Front OfficeSupervisor, you will oversee the front office activities betweenthe Guest, the hotel, and the various hotel departments. A FrontDesk Supervisor is responsible for supervising the activities thatcreate the first impressions of our Guests and, therefore, mustperform the following tasks to the highest standards:Supervise...


  • dubai, United Arab Emirates APARTHOTEL ADAGIO Full time

    1- Front Office SupervisorJob: Full TimeLocation: Dubai, UAEJob Responsibilities:Cover Front Office Supervisor Tasks: provide a first response in case of guest issues, liaising with the Assistant Front Office Manager and with the HODs (Front Office, Housekeeping, F&B, Security, Engineering), update the Front Office Supervisor log and be part of the first...


  • Dubai, United Arab Emirates AccorHotel Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...