Front Office Supervisor

6 months ago


Dubai, United Arab Emirates Hilton Full time

Front Office Supervisor

A Front Office Supervisor assists in management of daily Front Office operations and works with customers and Guests.

**What will I be doing?**

As a Front Office Supervisor, you will assist in management of daily Front Office operations and work with customers and Guests as part of your daily job. A Front Office Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Supervise the efficient operations of reception including check in/out procedures
- Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved
- Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
- Demonstrate a high level of customer service at all times
- Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
- Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
- Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards
- Act in accordance with fire, health and safety regulations and follow the correct procedures when required
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow and adhere to company brand standards
- Assist other departments wherever necessary and maintain good working relationships with Team Members

**What are we looking for?**

Front Office Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous experience in a customer-focused industry
- Desire to progress within the Hospitality industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Ability to work on your own and as part of a team
- Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous supervisory experience
- Previous experience in the hotel industry

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all



  • Dubai, United Arab Emirates Millennium Central Downtown Full time

    Front Office Supervisors ensure that all front office and guest services team members receive adequate training in all Front Desk policies and procedures. They assist the Front Office Manager in motivating the team and participate in the training and development of all Front Office staff. Front Office Supervisors make sure all arrivals are blocked and evens...


  • Dubai, United Arab Emirates Hilton Full time

    Front Office Supervisor A Front Office Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the...


  • Dubai, United Arab Emirates Apt Resources Full time

    **FRONT OFFICE SUPERVISOR**: **Job ID **:1395 **Location **:Dubai - United Arab Emirates **Industry **:Hospitality / Tourism / Recreative **Functional Area **:Front Office / Reception AED 2,200.00 **Other Benefits **:Accommodation, Meals, Transportation, and other hotel benefits **GCC Driving License **:No **Description: - Primarily supervises front...


  • Dubai, United Arab Emirates IVORY GRAND HOTEL APARTMENTS Full time

    The Front Desk Supervisor will be responsible for overseeing the daily operations of the front desk staff. Duties include greeting and directing guests, managing check-ins and check-outs, and providing assistance to guests. The Front Desk Supervisor will also ensure that all customer service standards are met and that all guests have a positive...


  • Dubai, United Arab Emirates Hilton Full time

    A Front Office Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A...


  • Dubai, United Arab Emirates MILLENNIUM CENTRAL DOWNTOWN Full time

    We pride ourselves on delivering exceptional experiences and outstanding service to our guests. As a prestigious 4-star hotel, we are committed to maintaining the highest standards of hospitality. We are currently seeking a dedicated and experienced Front Office Supervisor to join our dynamic team. As the Front Office Supervisor, you will play a pivotal...


  • Dubai, United Arab Emirates The First Group Full time

    **Job Description**: **Job Summary**: The primary responsibility of this role is to align to the Front Office Department policies and procedures to deliver exceptional service behaviour and create the right environment which our colleagues can experience that will help them to be responsive, respectful, deliver great guest experience and build customer...


  • Dubai, United Arab Emirates Signature 1 Hotel Full time

    We are looking for Front Office Supervisor who can join immediately. **Job Description**: 1. Ensure Outstanding customer care at all times. 2. Maintains a friendly, cheerful and courteous demeanor at all times. 3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. 4. Responds to telephone and in-person...


  • Dubai, United Arab Emirates LEVA HOTEL, MAZAYA CENTRE Full time

    We Are Hiring **Front Office Supervisor** **Job Summary** **Front Office Supervisor **is responsible to plan, organize, supervise, coordinates, audits and participates in the activities of the Front Desk. **Responsibilities**: Ensure outstanding customer care at all times. Supervise the operations of the front desk to ensure an optimal level of service...


  • Dubai, United Arab Emirates SOFITEL Full time

    **Company Description** Discover the warm French-Polynesian welcome of our luxury 5 star beach resort situated on the East Crescent of the world famous Palm Jumeirah, offering a rejuvenating escape inspired by the rich culture of the South Pacific. Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a...


  • Dubai, United Arab Emirates IVORY GRAND HOTEL APARTMENTS Full time

    Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services. You will also ensure hotel charges are processed diligently to guest's accounts, invoices are...


  • Dubai, United Arab Emirates The First Group Full time

    Overview: Embark on a fulfilling career dedicated to delivering exceptional guest experiences at Grand Heights Hotel Apartments. Nestled in the lively Barsha Heights district, Grand Heights Hotel Apartments offers a variety of studios and one-bedroom apartments suited for short-term adventurers and long-term residents alike. Coupled with the conveniences of...


  • Dubai, United Arab Emirates Hilton Full time

    Front Office Supervisor (Female) A Front Office Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and...


  • Dubai, United Arab Emirates MERCURE Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...


  • Dubai, United Arab Emirates Aparthotel Adagio Dubai Deira Full time

    Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...


  • Dubai, United Arab Emirates MERCURE Full time

    Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...


  • Dubai, United Arab Emirates Hilton Full time

    A Front Office Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A...


  • Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time

    **Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.** **With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms &...

  • Night Supervisor

    5 months ago


    Dubai, United Arab Emirates Mercure Gold Hotel Full time

    Every stay starts at the Front Desk. Mercure Gold Hotel is seeking: Night Supervisor / Front Office Supervisor To lead the way with guests and keep the lobby team in perfect sync. Become an ambassador both for your city and for the Mercure standard. Interested? Submit your C.V. in minutes on this platform. **Salary**: AED1,800.00 - AED2,500.00 per month


  • Dubai, United Arab Emirates The First Group Full time

    Overview: Comprising of The First Group’s award-winning hotels and restaurants, The First Collection is an innovative lifestyle brand offering exciting hospitality services and unforgettable dining experiences. The First Collection’s portfolio of five operational hotels are renowned for their world-class service and cutting-edge amenities designed to...