Reservations Agent

2 weeks ago


Abu Dhabi, United Arab Emirates Bloomfields Facilities Management LLC Full time

Job Title: Reservation Agent

Location: Abu Dhabi, UAE

**Job Type**: Full-Time

**Job Description**:
We are seeking a dynamic and customer-focused Reservation Agent to join our team at Bloomfields Holiday Homes in Abu Dhabi. The Reservation Agent will be responsible for handling all aspects of reservations for guests staying in our holiday homes, including responding to inquiries, providing information on rates, availability, and amenities, processing reservations, and ensuring guest satisfaction.

Key Responsibilities:

- Respond to inquiries from guests interested in staying at Bloomfields Holiday Homes, providing information on rates, availability, and amenities.
- Process reservations for guests, including verifying availability, confirming rates, and collecting payment information.
- Address guest concerns and issues during their stay, working with other team members to resolve any problems.
- Keep accurate records of all reservations, including guest contact information, payment details, and special requests.
- Collaborate with other team members, including housekeeping and maintenance staff, to ensure that all guest needs are met and that our holiday homes are maintained to the highest standards.
- Monitor and manage inventory, ensuring that all holiday homes are available for guests and that rates are competitive and reflect current market conditions.

**Requirements**:

- High school diploma or equivalent; college degree preferred.
- At least 2 years of experience in a customer service or reservations role, preferably in the hospitality industry.
- Excellent communication skills, including the ability to communicate effectively with guests, colleagues, and management.
- Strong attention to detail and ability to multitask effectively.
- Ability to work flexible hours, including weekends and holidays, as needed.
- Fluent in English, and knowledge of other languages is a plus.

**Salary**: AED3,000.00 - AED4,500.00 per month

Ability to commute/relocate:

- Abu Dhabi: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- reservations: 3 years (required)

Application Deadline: 01/04/2023


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