Operations Manager, Customer Service
3 weeks ago
Operations Manager, Customer Service
( 15182 )
At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care, and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder, and surprise, where we seek to exceed our guests' expectations at every possible turn.
Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple's retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration, and innovation. This is not simply our job, it's our passion.
About The Role
As the Operations Manager, Customer Service (Reservations), you will oversee and provide support daily to the Reservations department, ensuring a smooth and efficient operation to achieve maximum revenue to meet or exceed the revenue targets of Atlantis Dubai. As a senior member of the reservations team, you will be involved in the recruitment of staff, training new members of the team, and responding to customer queries and complaints when required. You will also be responsible for the management of the team, leading performance management (PMP/IDP), disciplinaries when necessary, and keeping the team motivated and developing them in their own careers.
Another key aspect of this role will involve supporting the Reservations Director in their daily objectives and ensuring the standards of service are maintained across the entire operation through the use of SOPs and a commitment to departmental training.
About You
The successful Operations Manager, Customer Service (Reservations) candidate will have a minimum of 2-3 years' experience in a similar manager level position, overseeing a reservations/customer service team in a large-scale call center environment, such as a hotel or similar, working with room reservations, F&B reservations, etc., as well as having 8+ years' experience working in reservations. You will have managed teams and had direct reports in a call center environment, handled performance management, disciplinaries, and have a proven track record of implementing improvements, both operationally and within the team, as well as fully understanding room reservations metrics, processes, and booking systems.
You will also have experience of performing and managing, tracking 'no shows'/late cancellations, booking.com, commissions, rate loading, package creation, WHL market segment, and groups.
Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted, and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
#J-18808-Ljbffr-
Customer Service Operations Manager
22 hours ago
Dubai, Dubai, United Arab Emirates Millennium Management Full timeAt Millennium Management, we are seeking a highly skilled Customer Service Operations Manager to join our team in Saudi Arabia. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of customer orders and resolving any issues that may arise.The ideal candidate will have experience in supply chain management,...
-
Operations Manager, Customer Service
3 weeks ago
Dubai, Dubai, United Arab Emirates Kerzner International Full timeOperations Manager, Customer Service ( 15182 )At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests'...
-
Customer Service Manager
3 weeks ago
Dubai, Dubai, United Arab Emirates AW Connect Full timeThe Customer Support Manager is responsible for leading and managing all aspects of customer service operations, ensuring a high-quality and consistent support experience for students. This role requires strong leadership, communication, and problem-solving skills, with a focus on building and maintaining strong customer relationships. The successful...
-
Customer Service Operations Lead
4 days ago
Dubai, Dubai, United Arab Emirates Valtrans Transportation Systems and Services Full timeAbout Valtrans Transportation Systems and Services:We are a leading transportation company dedicated to providing exceptional customer service and operational excellence.As our Call Center Manager, you will play a critical role in ensuring that our clients receive timely and effective support, resolving issues efficiently, and maintaining high levels of...
-
Customer Service Manager
22 hours ago
Dubai, Dubai, United Arab Emirates Nathan & Nathan Full time**Job Summary:**We are seeking a seasoned Call Center Operations Supervisor to oversee the daily activities of our team. The ideal candidate will have a strong background in customer service, operations management, and leadership.**Key Responsibilities:**Supervise a team of four call center agents to ensure efficient call handling and excellent customer...
-
Customer Service Manager
3 weeks ago
Dubai, Dubai, United Arab Emirates ENTERTAINER FZ LLC Full timeAbout Us The ENTERTAINER is a leading digital company dedicated to adding value for consumers by bringing them the best incentive offers globally. We are a 100% digital, data-driven tech company providing first-rate offers across renowned dining, leisure, entertainment, and hotel brands worldwide. The ENTERTAINER has grown with the aim of creating...
-
Customer Experience Manager
5 days ago
Dubai, Dubai, United Arab Emirates Moody's Investors Service Full timeJob Overview:Moodys Investors Service seeks a talented Customer Experience Manager to join our team. As a Customer Experience Manager, you will play a critical role in enhancing customer engagement and driving retention through effective communication and collaboration with internal stakeholders.Your key responsibilities will include coordinating delivery of...
-
Customer Service Manager
3 weeks ago
Dubai, Dubai, United Arab Emirates the ENTERTAINER Full timeAbout Us The ENTERTAINER is a leading digital company dedicated to adding value for consumers by bringing them the best incentive offers globally. We are a 100% digital, data-driven tech company providing first-rate offers across renowned dining, leisure, entertainment, and hotel brands worldwide. We believe that "experience is everything," and that's why we...
-
Customer Service Manager
5 hours ago
Dubai, Dubai, United Arab Emirates First Abu Dhabi Bank (FAB) Full timeAs a Branch Manager at First Abu Dhabi Bank, you'll have the opportunity to lead a team of sales staff and contribute to the bank's mission of delivering exceptional customer service. Your key responsibilities will include managing branch operations, developing strategies to enhance customer satisfaction, and mentoring staff to improve their skills and...
-
Customer Service
6 days ago
Dubai, Dubai, United Arab Emirates Charterhouse Partnership Careers Full timeCharterhouse is working with one of the leading multinational food manufacturing FMCG companies. Our client is looking to hire a Customer Service & Logistics Specialist to join their team.Your core responsibility will be to support the business unit by maintaining strong customer management and development. You will also be responsible for managing...
-
Customer Service
1 day ago
Dubai, Dubai, United Arab Emirates Charterhouse Partnership Careers Full timeCharterhouse is working with one of the leading multinational food manufacturing FMCG companies. Our client is looking to hire a Customer Service & Logistics Specialist to join their team.Your core responsibility will be to support the business unit by maintaining strong customer management and development. You will also be responsible for managing customer...
-
Operations Assistant
2 days ago
Dubai, Dubai, United Arab Emirates MAJID AL FUTTAIM Full timeJob SummaryWe are seeking an experienced Frontline Support Associate to join our team at Majid Al Futtaim. As a key member of our Customer Service team, you will be responsible for providing exceptional customer service and support to our guests.Main Accountabilities:Support the execution and delivery of the Customer Service program in a specific Majid Al...
-
Operation and Service Manager
4 weeks ago
Dubai, Dubai, United Arab Emirates Abu Dhabi Islamic Bank PJSC Full timeRole: Operation and Service Manager - FloaterLocation: DubaiRole Purpose:Handling the branch operations – Review, control & approval, Sales and business acquisition, Management of service delivery and Staff Management and Coordination.Key Accountabilities of the role:Cash Vault - Dual control of branch VaultProviding cash to tellers for daily business...
-
Operation and Service Manager
4 weeks ago
Dubai, Dubai, United Arab Emirates Abu Dhabi Islamic Bank PJSC Full timeRole: Operation and Service ManagerLocation: DubaiRole Purpose:Handling the branch operations – Review, control & approval, Sales and business acquisition, Management of service delivery and Staff Management and Coordination.Key Accountabilities of the role:Cash Vault - Dual control of branch VaultProviding cash to tellers for daily business transactions,...
-
Customer Service Operations Manager
6 days ago
Dubai, Dubai, United Arab Emirates PSA BDP Full timeAbout the RoleThe Front Desk Executive will be responsible for managing incoming calls, emails, and correspondence, as well as maintaining a clean and organized workspace. You will also be expected to perform various administrative tasks, such as preparing outgoing mail and booking meeting rooms.Key ResponsibilitiesProvide exceptional customer service to...
-
Customer Service
1 day ago
Dubai, Dubai, United Arab Emirates Guru Vision Full timeCustomer Service & Support Representative (Female) Guru VisionEducation: Bachelor of Business Administration (Management)Nationality: Any Arab NationalGender: FemaleVacancy: 1 VacancyJob Description: Guru Vision, a leading multinational US-based company, has launched its operations in the UAE and is looking for a Customer Service & Support Representative...
-
Customer Service Excellence Manager
22 hours ago
Dubai, Dubai, United Arab Emirates Robinson & Co (Singapore) Pte Ltd Full timeWe are looking for a Customer Service Excellence Manager to join our team at Robinson & Co (Singapore) Pte Ltd.The successful candidate will be responsible for leading our customer service operations, ensuring that we deliver exceptional service experiences to our customers.Key Responsibilities:Lead and manage a team of customer service...
-
Customer Service Manager
3 weeks ago
Dubai, Dubai, United Arab Emirates You+Baby Studio Full timeAre you a hands-on, energetic leader who thrives in a fast-paced environment? At You+Baby Studio, MENA's leading family photography studio, we're looking for a Customer Service Manager to drive success, inspire a team, and deliver exceptional experiences. What You'll Do Run the Studio: Oversee daily operations, ensuring everything is in place for a...
-
Customer Service Manager Position
4 days ago
Dubai, Dubai, United Arab Emirates Juma Al Majid Holding Group Full timeWe are seeking an experienced Reception Supervisor/Auto Body Shop Associate Manager to lead our team. As a key member, you will be responsible for driving operational excellence, improving customer satisfaction, and maintaining exceptional relationships with stakeholders.Main ObjectivesDrive front-line operations, focusing on quality, efficiency, and...
-
Customer Service Assistant
5 days ago
Dubai, Dubai, United Arab Emirates MAJID AL FUTTAIM Full timeRoles and responsibilities The position is responsible for supporting overall execution and delivery of the bespoke Customer Service program in a specific Majid Al Futtaim Mall. Mainly responsible for the day-to-day smooth operations of the Customer Service Information Desk, ensuring that all customer service-related activities are carried out in accordance...