Customer Service Manager
3 weeks ago
The Customer Support Manager is responsible for leading and managing all aspects of customer service operations, ensuring a high-quality and consistent support experience for students. This role requires strong leadership, communication, and problem-solving skills, with a focus on building and maintaining strong customer relationships. The successful candidate will oversee a team of customer service representatives across multiple branches, handle escalated inquiries, and drive continuous improvement in customer service processes and procedures.Key Responsibilities:Customer Grievance Management:Address and resolve customer complaints effectively and promptly.Maintain a comprehensive log of grievances, resolutions, and trends for continuous improvement.Ensure customer satisfaction by aligning solutions with their needs.Center and Branch Operations:Supervise customer service teams across the main centre and branches.Standardize customer service protocols and ensure uniformity in service quality across locations.Monitor daily operations, addressing escalations and ensuring operational efficiency.Forecasting and Planning:Anticipate customer service demand based on business trends and seasonal activities.Allocate resources effectively to meet forecasted demand.Collaborate with management for budget planning and optimizing service delivery.Training and Development:Develop and implement training programs for customer service representatives.Conduct periodic performance evaluations and provide constructive feedback.Technology and Reporting:Leverage CRM and ERP tools for customer data management and process automation.Generate reports on service metrics and customer feedback for strategic decisions.Identify opportunities for technology adoption to improve service quality.Requirements:Education: Bachelor's degree in Business Administration, Customer Service, or a related field.Experience: Minimum 5 years of experience in customer service, with at least 3 years in a Managerial or Team Lead experience in Customer Service.Proven track record in handling customer grievances and branch-level operations.Should be able to speak English and Hindi.Skills:Technical:Familiarity with CRM tools, ERP applications, and customer feedback systems.Basic understanding of financial forecasting and resource planning.Interpersonal:Strong communication and negotiation skills to mediate grievances effectively.Leadership capabilities to manage teams and ensure performance consistency.Analytical:Proficient in data-driven decision-making for forecasting and resource allocation.Skilled in creating action plans based on customer feedback and service metrics.Salary: AED 12,000 - 15,000 per month#J-18808-Ljbffr
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Customer Experience Manager
5 days ago
Dubai, Dubai, United Arab Emirates Moody's Investors Service Full timeJob Overview:Moodys Investors Service seeks a talented Customer Experience Manager to join our team. As a Customer Experience Manager, you will play a critical role in enhancing customer engagement and driving retention through effective communication and collaboration with internal stakeholders.Your key responsibilities will include coordinating delivery of...
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Customer Service Manager
1 day ago
Dubai, Dubai, United Arab Emirates Embraer Full timeEmbraer Services & Support - Commercial AviationFor our Middle East and Africa office, we are currently seeking to recruit a Customer Services Manager for the Commercial Aviation Customer Relationship Management team, to act as the primary interface for the Airlines and Embraer Services & Support, to drumbeat all Business Unit activities whilst ensuring a...
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Customer Service Manager
3 weeks ago
Dubai, Dubai, United Arab Emirates ENTERTAINER FZ LLC Full timeAbout Us The ENTERTAINER is a leading digital company dedicated to adding value for consumers by bringing them the best incentive offers globally. We are a 100% digital, data-driven tech company providing first-rate offers across renowned dining, leisure, entertainment, and hotel brands worldwide. The ENTERTAINER has grown with the aim of creating...
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Customer Service Manager
3 weeks ago
Dubai, Dubai, United Arab Emirates the ENTERTAINER Full timeAbout Us The ENTERTAINER is a leading digital company dedicated to adding value for consumers by bringing them the best incentive offers globally. We are a 100% digital, data-driven tech company providing first-rate offers across renowned dining, leisure, entertainment, and hotel brands worldwide. We believe that "experience is everything," and that's why we...
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Customer Service Manager
23 hours ago
Dubai, Dubai, United Arab Emirates RAKBANK Full timeJob DescriptionWe are seeking a skilled Team Leader to lead our customer service team and drive exceptional performance.Key Responsibilities:Lead your team to meet and exceed sales objectives, service expectations, and productivity benchmarks.Examine and assess critical metrics such as call/chat volumes, service levels, and customer feedback to enhance...
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Customer Service Manager
24 hours ago
Dubai, Dubai, United Arab Emirates Nathan & Nathan Full time**Job Summary:**We are seeking a seasoned Call Center Operations Supervisor to oversee the daily activities of our team. The ideal candidate will have a strong background in customer service, operations management, and leadership.**Key Responsibilities:**Supervise a team of four call center agents to ensure efficient call handling and excellent customer...
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Customer Service Manager
7 hours ago
Dubai, Dubai, United Arab Emirates First Abu Dhabi Bank (FAB) Full timeAs a Branch Manager at First Abu Dhabi Bank, you'll have the opportunity to lead a team of sales staff and contribute to the bank's mission of delivering exceptional customer service. Your key responsibilities will include managing branch operations, developing strategies to enhance customer satisfaction, and mentoring staff to improve their skills and...
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Customer Service Manager
4 days ago
Dubai, Dubai, United Arab Emirates Sandy Paws Domestic Pets Boarding LLC Full timeJob DescriptionAs a Customer Service Manager at Sandy Paws Domestic Pets Boarding LLC, you will be responsible for providing exceptional customer service to our clients, handling their queries, and resolving any issues that may arise.You will work closely with our sales team to ensure seamless communication and coordination, ultimately driving business...
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Customer Service Manager
4 weeks ago
Dubai, Dubai, United Arab Emirates Innio Full timeWhat if energy supply could be sustainable, affordable, and reliable at the same time? With its powerful Waukesha gas engine, INNIO brings energy solutions for today and tomorrow, in more than 100 countries, improving the quality of life for countless people. Do you want to make a difference with your work? For our Dubai Department we're searching for a...
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Customer Success Strategist
3 days ago
Dubai, Dubai, United Arab Emirates Moody's Investors Service Full timeAbout Moody's Investors ServiceAt Moody's, we pride ourselves on being a trusted partner to our clients, providing them with the insights and expertise they need to make informed decisions. Our team members are dedicated to delivering exceptional service and support, ensuring that our clients achieve their goals.We are committed to fostering a culture of...
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Customer Service Manager
2 weeks ago
Dubai, Dubai, United Arab Emirates Poddster Full timeAre you ready to be part of a pioneering podcast production studio that is on a mission to revolutionize the industry? Do you have a passion for providing exceptional customer service and thrive in a collaborative, process-driven environment? If you're seeking an opportunity to grow and make a significant impact in the podcasting world, look no further...
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Customer Service Manager
3 hours ago
Dubai, Dubai, United Arab Emirates Innio Full timeWhat if energy supply could be sustainable, affordable, and reliable at the same time? With its powerful Waukesha gas engine, INNIO brings energy solutions for today and tomorrow, in more than 100 countries, improving the quality of life for countless people. Do you want to make a difference with your work? For our Dubai Department we're searching for a...
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Director of Customer Success
5 days ago
Dubai, Dubai, United Arab Emirates Moody's Investors Service Full timeAbout the Role:The Director of Customer Success is a pivotal position at Moody's Investors Service, playing a crucial role in driving profitability through client retention and adoption of our solutions.As a key member of our organization, you will coordinate internal resources to enhance customer engagement, deliver timely content, and drive higher...
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Customer Service Manager
5 days ago
Dubai, Dubai, United Arab Emirates Mirrors Beauty Lounge Full timeWe are looking for a highly organized and detail-oriented Customer Service Manager to join our team at Mirrors Beauty Lounge.Duties and Responsibilities:Company Overview: Provide an overview of our company mission and values, highlighting our commitment to exceptional customer service.Job Description: Summarize the key responsibilities of the Receptionist...
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Customer Service
6 days ago
Dubai, Dubai, United Arab Emirates Emirates Biotech Full timeThe Customer Service & Logistics Specialist will be responsible to ensure customer orders are fulfilled. The specialist will drive and execute the entire process from order entry, product delivery and invoicing, as well as the monitoring of the warehouse inventory levels.The Specialist will support the setup of appropriate processes and procedures to support...
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Customer Service
17 hours ago
Dubai, Dubai, United Arab Emirates Emirates Biotech Full timeThe Customer Service & Logistics Specialist will be responsible to ensure customer orders are fulfilled. The specialist will drive and execute the entire process from order entry, product delivery and invoicing, as well as the monitoring of the warehouse inventory levels. The Specialist will support the setup of appropriate processes and procedures to...
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Customer Service
6 days ago
Dubai, Dubai, United Arab Emirates Charterhouse Partnership Careers Full timeCharterhouse is working with one of the leading multinational food manufacturing FMCG companies. Our client is looking to hire a Customer Service & Logistics Specialist to join their team.Your core responsibility will be to support the business unit by maintaining strong customer management and development. You will also be responsible for managing...
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Customer Service
1 day ago
Dubai, Dubai, United Arab Emirates Charterhouse Partnership Careers Full timeCharterhouse is working with one of the leading multinational food manufacturing FMCG companies. Our client is looking to hire a Customer Service & Logistics Specialist to join their team.Your core responsibility will be to support the business unit by maintaining strong customer management and development. You will also be responsible for managing customer...
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Customer Service Excellence Manager
24 hours ago
Dubai, Dubai, United Arab Emirates Robinson & Co (Singapore) Pte Ltd Full timeWe are looking for a Customer Service Excellence Manager to join our team at Robinson & Co (Singapore) Pte Ltd.The successful candidate will be responsible for leading our customer service operations, ensuring that we deliver exceptional service experiences to our customers.Key Responsibilities:Lead and manage a team of customer service...
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Customer service
6 days ago
Dubai, Dubai, United Arab Emirates Star Services LLC Full timePosition: Customer Service Representative Company Overview: Star Services LLC is a leading provider of customer service solutions in Dubai, United Arab Emirates. With a strong commitment to excellence and a focus on providing exceptional service to our clients, we have established ourselves as a trusted partner for businesses of all sizes. Our team of...