Technical CS Associate

2 months ago


Dubai, United Arab Emirates myGwork - LGBTQ+ Business Community Full time


Description

Thebeta support team is a skilled, customer obsessed, support teamthat helps provide technical support to internal and externalcustomer testing new products and features for Blink. When acustomer needs technical support we dive deep and find ways totroubleshoot new products and report any issues to engineering sothat we can release the best product we can for our customers. Weare looking for exceptionally talented, bright and driven people tohelp support the role out of these newproducts.

Key jobresponsibilities

During Beta projects youwill

  • Assist testers whoare encountering issues with new products and orfeatures
  • Identifying root-causes of testerissues, areas for improvement and providing valuable feedback tobusiness and development teams

Outside of Beta projects youwill

  • Address customerconcerns
  • Provide a high level of technicalsupport to customers

Weare open to hiring candidates to work out of one of the followinglocations:

Virtual Location - FL | VirtualLocation - NC | Virtual Location - NH | Virtual Location - SC |Virtual Location - TX

BasicQualifications

  • Work a flexible schedule/shift/workarea, including weekends, nights, and/orholidays
  • Experience with Microsoft Officeproducts and applications
  • 2+ years of technicalcustomer service experience

PreferredQualifications

  • 3+ years of customer serviceexperience
  • Bilingual

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