Customer Care Development Manager

Found in: beBee S AE - 4 weeks ago


Dubai, United Arab Emirates Majid Al Futtaim Full time
Description

Customer Care Development Manager

Location: Dubai, AE

Company: Majid Al Futtaim

Majid Al Futtaim Retail invites you to join us in our quest to create great moments for everyone, everyday We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities - all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

Role Purpose:

The Customer Care Development Manager is responsible to Drive and facilitate the achievement of service excellence via the adoption of best demonstrated practices through the customer trends, audit and quality. Identify process gaps to create a more seamless experience whilst managing counselling and coaching activities aimed at reinforcing strengths of the frontliners.

Role Details - Key Responsibilities and Accountabilities:

Customer Experience and Subfunction collaboration
Work closely with the Customer Experience team to support the strategy to implement the Carrefour driven projects and initiatives and identify areas or processes for service improvement and recommend specific Customer Care related improvement actions. Collaborate with the Frontline and Backline to drive and create knowledge base, script and processes to drive Service Excellence based on independent assessments of service quality and benchmark against competitor. Ensure the analysis and audit of service failures and complaints are carried out to surface trends in service gaps and process weaknesses in the operations, logistics or other interfacing functional departments (e.g. IT, Marketing, CRM, Loyalty, technology, etc.) that may impact service excellence. Customer Care Learning and development
Ensure relevant skills and competencies in each of the customer care units and Customer Care personnel are effectively trained to an acceptable standard to achieve service excellence by collaborating with the L&D team to conduct training module, skills verification (tests) when required to validate service Excellence standards. Work with the Customer Care Frontline Manager to provide coaching and training to customer care staff with the objective of upgrading their skills level. Support the Customer Care Frontline, Backline Managers in the administration and monitoring of the quality auditing function to ensure the achievement and maintenance of service quality objectives. Work closely with the Head of the Customer Care in countries and Customer Care Team leads on career progression planning for Customer Care personnel. Customer Care third party relationship
Ensure a good relationship with our third party outsourced. Responsible of calibrating the service between external and internal customer care staff. Systems & Procedures
Use all CRM and E-commerce systems confidently and use to accurately add notes to orders and cases for all incoming and outgoing contacts. Ensure to always keep client confidentiality and company policies for data protection and security. Ensure that the in-house processes and procedures are always adhered to. Work closely with other internal departments to ensure issues affecting customer orders or returns are resolved and enable seamless shopping experience

ills:

Minimum Qualifications/education
Bachelor\'s Degree in Business Administration or Marketing MBA is preferred Minimum experience
5+years in a Customer Care function 5+ years of experience working within the retail industry Skills
Extensive experience in a customer care environment, omnichannel, ecommerce, retail within a traditional large scale vertical retailer\'s customer service/after sales department Business Agility Interpersonal skills Critical thinking Problem solving Business Acumen English, Arabic (Full professional proficiency - Required):

Joblinks.ae


  • Customer Care Development Manager

    Found in: beBee S AE - 4 weeks ago


    Dubai, United Arab Emirates Majid Al Futtaim Full time

    Majid Al Futtaim Retail invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region,...


  • Dubai, United Arab Emirates Balsam Healthcare Development Full time

    As a Customer Care Representative, you will be the first point of contact for our customers, providing them with prompt and courteous assistance with their inquiries, concerns, and feedback. You will play a crucial role in ensuring that our customers have a positive experience with our company and its products/services. **Responsibilities**: - Providing...

  • Customer Care

    Found in: Talent AE 2A C2 - 2 weeks ago


    Dubai, United Arab Emirates Noops Full time

    Company Overview:Join the NOOPS team in the vibrant business landscape of the UAE! NOOPS is a leading digital transformation company committed to helping businesses succeed in the digital age. We pride ourselves on providing innovative solutions and exceptional service to our clients. As we expand our operations in the UAE, we are seeking dedicated...


  • Dubai, United Arab Emirates UNIREMYA HOME CARE Full time

    As a Home Care Coordinator at UNIREMYA HOME CARE, you will play a vital role in ensuring the smooth operation and delivery of home care services to our clients. You will be responsible for managing and coordinating the scheduling and assignments of caregivers, conducting client assessments, developing care plans, communicating with clients and their...

  • Customer Care Manager

    Found in: Whatjobs AE C2 - 7 days ago


    dubai, United Arab Emirates Chalhoub Groups Full time

    Responsibilities:• Hire and train a strong Customer Care team with a strong sense of urgency and outstanding customer service skills• Coordinate with the team members to ensure full coverage during leaves, sales and ensuring multi-language support• Analyze data and provide insights to improve the Customer Care strategy for the organization•...

  • Customer Care Manager

    Found in: Whatjobs AE C2 - 1 week ago


    dubai, United Arab Emirates Chalhoub Groups Full time

    Responsibilities:• Hire and train a strong Customer Care team with a strong sense of urgency and outstanding customer service skills• Coordinate with the team members to ensure full coverage during leaves, sales and ensuring multi-language support• Analyze data and provide insights to improve the Customer Care strategy for the organization•...


  • Dubai, United Arab Emirates Najma Consultancy Full time

    **NAJMA CONSULTANCY** **01-03 years**: **Dubai**: **Competitive**: - DAY- Posted: 3 Hours ago- Job Likes: Not Available- Job Views: Not Available- Full Time**Job Descriptions**: We are looking for a customer care executive who will be responsible for providing exceptional customer care to the clients to drive business growth. They must be able to handle...

  • Customer Care

    1 day ago


    Dubai, United Arab Emirates Royal Avenue Investments Full time

    Providing introductory information to new customers - Ensuring that customers are satisfied with products or services - Following up with clients or customers to check that they’re still satisfied with any purchases - Letting customers or clients know about additional products or services - Determining the quickest, most effective ways to answer a...

  • Home Care Nurse

    4 days ago


    Dubai, United Arab Emirates Vesta Care Full time

    Vesta Care is actively recruiting for the role of **DHA Registered Nurse (RN) - Home Care Services** for its Dubai Headquarters. **About us** Vesta Care is the Home Healthcare arm of a prominent Healthcare Investment Holdings Group and one of the Vesta Group Brands (Vesta Rehab, Vesta Life, Vesta Medical). Our company is a multispecialty provider of Home...

  • Customer Care Operations Manager Jobs in Dubai PMI

    Found in: Whatjobs AE C2 - 7 days ago


    dubai, United Arab Emirates Philip Morris International Full time

    1- Customer Care Operations ManagerJob: Full TimeLocation: Dubai, UAEDescription:As a Customer Care Operations Manager, you will have a pivotal role to lead the deployment and execution of the IQOS Customer Service strategy to deliver a multi-channel service offering and outstanding Customer Service Centre model across multiple GCC markets.Job...


  • Dubai, United Arab Emirates D Luxe Car Care Full time

    Ensuring the successful and effective management of the operations of D Luxe Car Care, along with managing the needs of the stakeholder. The Operations Manager is expected to analyze space and employee requirements and monitor process workflow, and to ensure that a safe and healthy work environment is maintained. - Design, manage and improve strategic and...

  • Car Care Manager

    2 weeks ago


    Dubai, United Arab Emirates menzerna car care Full time

    To join immediately We are looking for car care manager center. Experience in the same field is must. Only Arabic Speaker SEND CV BY WHATSAPP : 0504497360 Ability to commute/relocate: - Dubai: Reliably commute or planning to relocate before starting work (required)

  • Customer Care Operations Manager Jobs in Dubai PMI

    Found in: Talent AE 2A C2 - 2 weeks ago


    Dubai, United Arab Emirates Philip Morris International Full time

    1- Customer Care Operations ManagerJob: Full TimeLocation: Dubai, UAEDescription:As a Customer Care Operations Manager, you will have a pivotal role to lead the deployment and execution of the IQOS Customer Service strategy to deliver a multi-channel service offering and outstanding Customer Service Centre model across multiple GCC markets.Job...

  • Customer Care Officer

    Found in: Talent AE C2 - 1 week ago


    Dubai, United Arab Emirates Allianz Partners Full time

    SUMMARY:The main duty of an Customer Care Unit Officer is to respond to communication inquiries / complaints raised by members, providers, brokers, and payers as per the standard procedures. The incumbent is also responsible to ensure that all cases are responded within predetermined time scales and are dealt with the highest standards of customer service....

  • Customer Care Operations Manager Jobs in Dubai PMI

    Found in: Whatjobs AE C2 - 1 week ago


    dubai, United Arab Emirates Philip Morris International Full time

    1- Customer Care Operations ManagerJob: Full TimeLocation: Dubai, UAE Description: As a Customer Care Operations Manager, you will have a pivotal role to lead the deployment and execution of the IQOS Customer Service strategy to deliver a multi-channel service offering and outstanding Customer Service Centre model across multiple GCC markets. Job...

  • Customer Care Specialist

    Found in: beBee S AE - 4 weeks ago


    Dubai, United Arab Emirates Nilfisk Full time

    NILFISK is a Scandinavian company, one of the world's largest manufacturers of professional cleaning equipment. Due to the development of the company, we are looking for a person for the position of: Customer Care Specialist Place of work: office in Dubai The job responsibility: Customer Order Intake and Processing including Returns Processing; ...


  • Dubai, United Arab Emirates Sapphire home health care Full time

    Home care Operation manager Providing great leadership and direction to the Senior team, with an absolute focus on care quality, consistency, compliance, and commercial success through resident and relative satisfaction and team engagement and retention. Contributing to the operational strategy to ensure occupancy growth and cost...


  • Dubai, United Arab Emirates Reach Employment Services LLC Full time

    We are currently looking for Customer Care Analyst to join one of our clients in Dubai. Mode of Employment : Outsource through REACH Work Location: Dubai Contract Duration : 6 months extendable *Deliver effective contribution results by suggesting areas of improvements, enhancements, identify process gaps on services available and data analysis. *Liaise...


  • Dubai, United Arab Emirates Talent Pal Full time

    At Beiersdorf, we want to help people feel good about their skin - and our commitment goes far beyond caring for skin. For 140 years, we have developed innovative skin and body care products for well-known brands such as NIVEA, Eucerin, La Prairie, Hansaplast, and Labello. We act according to our purpose, WE CARE BEYOND SKIN, and take responsibility for our...


  • Dubai, United Arab Emirates Vesta Care Full time

    Vesta Care is actively recruiting for the role of **DHA Registered Nurse (RN) - Home Care Services** for its Dubai Headquarters. **About us** Vesta Care is the Home Healthcare arm of a prominent Healthcare Investment Holdings Group and one of the Vesta Group Brands (Vesta Rehab, Vesta Life, Vesta Medical). Our company is a multispecialty provider of Home...