Home Care Coordinator

2 weeks ago


Dubai, United Arab Emirates UNIREMYA HOME CARE Full time

As a Home Care Coordinator at UNIREMYA HOME CARE, you will play a vital role in ensuring the smooth operation and delivery of home care services to our clients. You will be responsible for managing and coordinating the scheduling and assignments of caregivers, conducting client assessments, developing care plans, communicating with clients and their families, and ensuring exceptional care and service delivery.

**Key Responsibilities**:

- Care Coordination: Manage the coordination and scheduling of caregivers to meet client needs and ensure adequate coverage. Assign caregivers based on client preferences, care requirements, and caregiver availability.
- Client Assessment and Care Planning: Conduct comprehensive client assessments to identify their care needs, preferences, and goals. Develop personalized care plans in collaboration with clients, their families, and healthcare professionals, considering medical conditions, medication management, mobility support, and daily activities.
- Communication and Collaboration: Maintain regular communication with clients, their families, and caregivers to ensure effective coordination and address any concerns or requests. Serve as the primary point of contact for client inquiries and provide updates on client care.
- Client Satisfaction: Monitor client satisfaction and quality of care by conducting regular follow-ups, client satisfaction surveys, and feedback collection. Address any issues or concerns promptly and ensure that appropriate actions are taken to maintain client satisfaction.
- Caregiver Support: Provide guidance, support, and ongoing communication to caregivers to ensure they have the necessary information, resources, and training to deliver exceptional care. Conduct regular check-ins, provide feedback, and address any caregiver-related concerns or performance issues.
- Documentation and Reporting: Maintain accurate and up-to-date records of client assessments, care plans, and service delivery. Generate reports and metrics related to client care, caregiver assignments, and service utilization.
- Compliance and Quality Assurance: Ensure compliance with regulatory requirements, company policies, and quality standards in all aspects of client care. Identify areas for improvement and implement quality assurance measures to enhance service delivery and client satisfaction.
- Team Collaboration: Collaborate with the management team, caregivers, and other stakeholders to develop and implement strategies, initiatives, and best practices to enhance service quality, efficiency, and client outcomes.

**Qualifications and Requirements**:

- Bachelor's degree in Nursing, Healthcare Administration, Social Work, or a related field. A relevant master's degree is a plus.
- Proven experience in care coordination, preferably in a home care or healthcare setting.
- In-depth knowledge of care planning, assessment, and coordination principles.
- Familiarity with healthcare regulations, standards, and best practices.
- Excellent organizational and time management skills, with the ability to prioritize and manage multiple tasks and client needs.
- Strong communication and interpersonal skills, with the ability to effectively collaborate with clients, families, caregivers, and healthcare professionals.
- Compassionate and empathetic approach towards client care and a commitment to maintaining their dignity and independence.

**Job Types**: Full-time, Permanent

**Salary**: AED3,500.00 - AED4,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)


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