Guest Service Officer
Found in: Talent AE C2 - 1 week ago
Sofitel Al Hamra Beach Resort
Job Description
- To provide a courteous, professional, efficient and flexible service at all times, following the hotel Standards of Performance.
- To perform all duties and tasks when rotated or assigned to another Department as per Master Task List for that Department.
- To be fully conversant with all services and facilities offered by the hotel.
- To operate the switchboard in accordance with the department's operation standards.
- To attend to the hotel guests communications from inside or outside the hotel.
- To use and adhere to policies and procedures for handling calls, messages and selling services and restaurants to guests of the hotel.
- To handle wake-up calls promptly and according to hotel standards.
- To ensure when required, the doctor is contacted with the minimum delay and that direct supervisor is informed accordingly.
- To be aware and adhere to the hotel emergency policy and procedure.
- To ensure that all faxes are well prepared, checked and sent within 5 minutes from arrival or received.
- Act as either Room Service order taker or as a departmental coordinator for all areas of the hotel and ensure a proper follow is done for all guests requests and comments.
- To plug in all customer inquiries into the system and ensure proper follow up is done.
- To ensure that the desk and surrounding area is kept clean and organized at all times.
- To report guest complaints or problems to FO Supervisors or Asst FOM if no immediate solution can be found and assure follow up with guests.
- To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department.
- To carry out any other reasonable duties as assigned by the FO Supervisor and the Assistant Front Office Manager.
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Found in: beBee S AE - 4 weeks ago
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Found in: Talent AE C2 - 1 week ago
Ras Al-Khaimah, United Arab Emirates SOFITEL Full timeJob Description To provide a courteous, professional, efficient and flexible service at all times, following the hotel Standards of Performance. To perform all duties and tasks when rotated or assigned to another Department as per Master Task List for that Department. To be fully conversant with all services and facilities offered by the hotel. To...
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Guest Service Officer
Found in: Talent AE C2 - 1 week ago
Ras Al-Khaimah, United Arab Emirates Sofitel Al Hamra Beach Resort Full timeJOB DESCRIPTIONCompany DescriptionSofitel Al Hamra Beach ResortJob Description• To provide a courteous, professional, efficient and flexible service at all times, following the hotel Standards of Performance.• To perform all duties and tasks when rotated or assigned to another Department as per Master Task List for that Department.• To be fully...
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Found in: Talent AE C2 - 1 week ago
Ras Al-Khaimah, United Arab Emirates Hotel Chadstone Melbourne MGallery Full timeJob DescriptionCompany DescriptionSofitel Al Hamra Beach ResortJob DescriptionTo provide a courteous, professional, efficient and flexible service at all times, following the hotel Standards of Performance.To perform all duties and tasks when rotated or assigned to another Department as per Master Task List for that Department.To be fully conversant with all...
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Ras Al-Khaimah, United Arab Emirates Hotel Chadstone Melbourne MGallery Full timeTo provide a courteous,professional, efficient and flexible service at all times,following the hotel Standards ofPerformance.To perform all duties and taskswhen rotated or assigned to another Department as per Master TaskList for that Department.To be fullyconversant with all services and facilities offered by thehotel.To operate the switchboard in...
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Found in: Talent AE A C2 - 1 week ago
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Found in: Talent AE C2 - 1 week ago
Ras Al-Khaimah, United Arab Emirates Accor Full timeCompany DescriptionSofitel Al Hamra Beach ResortJob DescriptionTo attend and handle all incoming and outgoing room reservation requests, as per the hotel standards and procedures.To attract guests and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel's image and to increase...
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Found in: Talent AE C2 - 1 week ago
Ras Al-Khaimah, United Arab Emirates Hotel Chadstone Melbourne MGallery Full timeJob DescriptionCompany DescriptionSofitel Al Hamra Beach ResortJob DescriptionTo attend and handle all incoming and outgoing room reservation requests, as per the hotel standards and procedures.To attract guests and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel's image and to...
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