Guest Service Officer

3 weeks ago


Ras AlKhaimah, United Arab Emirates Hotel Chadstone Melbourne MGallery Full time
  • To provide a courteous,professional, efficient and flexible service at all times,following the hotel Standards ofPerformance.
  • To perform all duties and taskswhen rotated or assigned to another Department as per Master TaskList for that Department.
  • To be fullyconversant with all services and facilities offered by thehotel.
  • To operate the switchboard in accordancewith the department’s operationstandards.
  • To attend to the hotel guestscommunications from inside or outside thehotel.
  • To use and adhere to policies andprocedures for handling calls, messages and selling services andrestaurants to guests of the hotel.
  • To handlewake-up calls promptly and according to hotelstandards.
  • To ensure when required, the doctoris contacted with the minimum delay and that direct supervisor isinformed accordingly.
  • To be aware and adhere tothe hotel emergency policy and procedure.
  • Toensure that all faxes are well prepared, checked and sent within 5minutes from arrival or received.
  • Act as eitherRoom Service order taker or as a departmental coordinator for allareas of the hotel and ensure a proper follow is done for allguests requests and comments.
  • To plug in allcustomer inquiries into the system and ensure proper follow up isdone.
  • To ensure that the desk and surroundingarea is kept clean and organized at alltimes.
  • To report guest complaints or problemsto FO Supervisors or Asst FOM if no immediate solution can be foundand assure follow up with guests.
  • To beentirely flexible and adapt to rotate within the different subsections of the Front Office Department.
  • Tocarry out any other reasonable duties as assigned by the FOSupervisor and the Assistant Front OfficeManager.

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