Guest Service Agent

3 weeks ago


Ras AlKhaimah, United Arab Emirates Anantara Hotels, Resorts and Spas Full time

The primary responsibility of a guest serviceagent is to provide expertise services in a courteous manner. Youare responsible for taking reservations, greeting and registeringguests, providing outstanding guest service during their stay, andsettling the guest-s account upon completion of their stay. Youwill handle all guest enquires, requests and comments promptly andefficiently, ensuring their stay in the hotel is to theirsatisfaction.

Qualifications

  • A strong focus on customer servicewith Luxury Hotel background
  • Prior experiencein hotel front office operations ispreferred
  • Excellent communication skills;fluency in English/Arabic/German/French/Italian isrequired
  • Be able to work shifts, weekends andpublic holidays
  • Computer skills in Ms Office;experience with current Property Management Systems (PMS) ispreferred
  • Problem resolutionskills

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