Guest Service Coordinator

3 weeks ago


Ras Al Khaimah, United Arab Emirates IHG - INTERCONTINENTAL HOTELS GROUP Full time
  • Kicking off truly memorable guest experiences with the warmest of welcomes
  • Ensure all guests’ needs and requirements are met, providing at all times a high level of guest service and satisfaction by working and liaising closely with all departments
  • Establishes and develops personal guest contact, promoting feedback and is constantly proactive in anticipating guests’ needs and requirements
  • Actively support Front Office Operations Manager and team
  • Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
  • Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

What We need from you:

  • Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
  • Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
  • Fluency in English language - extra language skills are preferred
  • Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration
  • Minimum 1 year previous experience as a Butler in a 5-star hotel (essential)

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