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Ground Crew Manager

4 months ago

dubai, United Arab Emirates European Association of Zoos and Aquaria Full time
Manages a team of ground crew colleagues and comms controllers.Manages ground crew and comms control schedulesEnsures computer systems are running efficientlyHolds regular briefings for the GC and comms control colleaguesAttends regular meetings with their managerDelegates tasks and ensures goals aremetTrains colleagues on how to use the Tunnel3system.mEnsures departmental policies, proceduresandperformance standards are being implemented and maintained throughout their areaReview department policies and update them whennecessaryEnsure inventory and stockis wellmanagedPreformother duties given tohim/herby the operations directorUnderstands live promotions and helps create new onesEnsures a smooth customer journeyMakes development plans for GC colleagues and conducts appraisalsApproves any shortagesApplies or approves a credit note when necessaryknowledge and understanding of all areas of the experienceHas the ability to manage time effectively while setting the tone of the teamthoughmodeling and leadershipInterviewing and hiring new employeesTo enforce and adhere to all UAE laws, health, safety & environmental policies, industry and company rules and regulations, reporting any safety concerns or incidents to management to minimize risk and maintain acleansafeandhygienic environment for all guests and colleaguesTo ensure any broken or damaged equipment is reported and monitoredeffectivelyTo manage food and beverage inventory, ordering andstockingTo lead and manage the food and beverage departmentTo maintain a safe and healthy working environment that is compliant with local regulations (ADFCA) and international (HACCP) best practicesTo recruit, trainanddevelop a teamwhich passionatelydeliversguestsservice excellenceTo monitor food and beverage operational, food safety and hygiene reports to be updated on the daily events in the departmentTo enforce and adhere to all UAE laws, health, safety & environmental policies, industry and company rules and regulations, reporting any safety concerns or incidents to management to minimize risk and maintain acleansafeandhygienic environment for all guests andcolleaguesTo be considered for the role, you will need to have:Bacheor Degree or equivalentMinimum2years’experience working within a themepark / climbinggym or wind tunnel2years working in a guest experience roleEnglish intermediate speaking and writing skills or higher
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