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Customer Happiness Executive
1 month ago
Customer Happiness Executive - Front Office
Job Code
Job Code
PR-10
Category
Unspecified
Location
Location
UAE - Dubai
Division
Prime Healthcare Group LLC
Department
Department
Administration
Type
Full Time
Description Front Office Operations: Ensure timely response to all the telephone calls received at the front desk and respond or transfer them appropriately ensuring highest levels of customer care Ensure front office reception area is ambiance is appropriately maintained to comfort patientsPatient Registration: Welcoming the patient to the facility and ensuring all of the patients questions are responded with accuracy. Carrying out the registration process to assist the patients for doctor appointments, laboratory tests, radiology tests and any other services as desired / required. Ensuring registration documentation are complete to adhere to the department policies and proceduresPatient / Patient Family Education: Clearly communicate with the patient and family about the pre-procedure requirements and steps involved Educate the Patient / Patient Family on doctor’s consultation / follow up therapy or laboratory test procedures in line with the requirement of the patients visit.Health Insurance Procedures: Ensure to follow the documentation process including the patient consent form sign-off required for process healthcare insurance claims Adhere to the protocol for acquiring approvals for certain – procedures / tests or medication. Advice the patient about turnaround the usually required by the insurance policy Contact the patient to update when the approvals are received from the Insurance, to enable the patients to visit for the required procedures or tests. Advice the concerned department – i.e. laboratory or pharmacy with the updated details of the patients’ insurance approvals. Ensure that only approved insurance claims for testing or therapy are being invoiced to enable generate barcodes for report documentation. Coordinating with office assistants to ensure the request form for diagnostic services / branch are being appropriately addressed.*Preferably graduate of Nursing or with medical background.#J-18808-Ljbffr
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