Customer Happiness Agent
2 weeks ago
- Excellent communication & interpersonal skills.
Fluent in English & Arabic.
Responsibilities
- Promotes the brand image by interacting with callers and visitors as required in the defined processes
Ensures the reception areas are clean and tidy by coordinating the services required from Facility Management team
Ensures that caller id and reasons for the call are communicated to the concerned person before transferring calls
Ensures timely reply of messages from callers or visitors to the concerned employees
Ensures that the company's value of RESPECT is manifested in the manner of responding to calls and visitors
Maintains data related to the Customer Happiness Centers as required by the Management
Prepares periodical reports for the Management based on the data maintained in the center
Receives and disburses mails to employees and maintains a log for important, official registered and courier mail to enable tracking and safe delivery of the documents
Familiarizes with the phone units options to ensure that calls are transferred promptly and correctly
Updates the immediate supervisor on the stock requirements related to the services provided and other issues that require Management intervention
Maintains and updates the employee directory for the concerned departments to facilitate timely and accurate services from the centers
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